Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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Mar- 2021 -15 MarchComment
Why retail success depends on clean customer address data
The pivot to online shopping during the pandemic has opened a valuable revenue stream for many retailers. However, to stay competitive in this increasingly online era, retailers must take a step back and consider all aspects of how they can ensure success via this channel. It is imperative to understand…
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12 MarchFeatures
A look at what an online sales tax means for businesses
In last year’s Business Rates Review: Call for Evidence, Jesse Norman MP, financial secretary to the Treasury, said the government would explore the potential options of “alternative” property and online taxes which could act as “possible replacements” for rates to tackle the increases in businesses online presence. The proposition would…
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Feb- 2021 -24 FebruarySport & Leisure
Angling Direct sees revenue soar by 27%
Fishing tackle and equipment retailer Angling Direct is expecting to report a 27% increase in revenue to £67.6m for the financial year which ended 31 January, ahead of announcing its final results on 11 May 2021. In a trading update, the retailer reported a strong performance from its online store…
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5 FebruaryComment
Top of the shops – retail trends to drive success in 2021
2020 was clearly a challenging year for the retail sector. However the shake up from the global pandemic means massive change in the industry, bringing with it potential benefits for retailers and consumers alike. Change is the only constant and the brands that are set to thrive in 2021 will…
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1 FebruaryAnalysis
Adapting and diversifying as a result of Covid-19
It’s no secret that 2020 was a tough year for many businesses. The closure of non-essential stores meant that the majority of retailers have had to find new ways to continue operation. Whilst the situation has and continues to be difficult for many businesses, we’ve also seen many become more…
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Jan- 2021 -29 JanuaryDIY
Screwfix reaches £2bn in yearly sales
Omnichannel retailer Screwfix has surpassed £2bn in sales for the year to January 2021, creating thousands of new jobs in the process. The firm has also managed to open 30 new stores in the period, bringing its UK and Ireland portfolio to 725. The sales milestone represents a doubling in…
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28 JanuaryLuxury Goods
Hugo Boss appoints new chief sales officer
Hugo Boss has announced the appointment of Oliver Timm as chief sales officer. In his role, he will be responsible for delivering a “premium shopping experience” for the retail group customers across all consumer touch-points − from retail and wholesale to e-commerce. Among Timm’s top priorities will be the implementation…
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27 JanuaryHealth & Beauty
Estée Lauder Companies supply chain VP to step down
The Estée Lauder Companies (ELC) has announced that after nearly 13 years with the company, Gregory F. Polcer, executive VP, global supply chain, has made the decision to retire, effective from 1 July , 2021. Roberto Canevari will succeed his predecessor and will assume the role with effect 1 May,…
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26 JanuaryAnalysis
The new front door to welcoming customers
The pandemic has hit retailers hard, with well-known brands already falling victim to the severe impact of lockdown. Coronavirus restrictions have forced retailers of all shapes and sizes to shift priority to digital channels, ensure customer services can operate remotely, and make necessary adjustments to protect shoppers in-store. The ability…
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Dec- 2020 -23 DecemberAdvice
Four positive signals of a happy new year for retailers in 2021
The resilience of retail has been a remarkable success story of 2020 in the face of continuing huge challenges. The pandemic has forced new ways of trading, from the obvious ways of ensuring COVID-safe spaces to rethinking how to target consumers spending the majority of their lives at home. For…
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