Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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Mar- 2022 -28 MarchOnline & Digital
CyberJammies wakes up to dream solution from Brightpearl
Key facts TREBLED revenue Live in JUST 120 days 5-star customer service Britain’s fastest growing fashion brand, and 11th overall fastest growing online retailer according to Brightpearl’s Lightning 50 “Absolutely everything has improved significantly since we signed up with Brightpearl” – Mark Tweed, brand director, CyberJammies 2020 was the year…
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11 MarchPeople Moves
M&S appoints new leadership team amid transformation
Marks and Spencer (M&S) has revealed a series of new appointments to “accelerate” progress in its transformation following the announcement yesterday that Steve Rowe is standing down as chief executive officer on 25 May. As part of the planned succession process, Stuart Machin will become chief executive and will take…
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3 MarchComment
Why buying into digital transformation makes good business sense for retailers
It’s an understatement to say that COVID-19 – and the restrictions imposed on businesses as a result of it – have triggered change within the retail sector. Over 15,000 shops and 188,000 retail jobs were lost in the first twelve months of the pandemic, and 2020 has since been confirmed…
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Feb- 2022 -7 FebruaryFeatures
Rising from the ashes: How retailers can come back even stronger in 2022
If 2020 was the year of unprecedented events, then 2021 was the year of the aftermath. Even at the beginning of the year, when we hoped the worst of the pandemic was over, lockdown restrictions stopped many retailers and brands in their tracks. For those with a physical-only presence, the…
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7 FebruaryClothing & Shoes
Abercrombie & Fitch’s Gilly Hicks to debut its first UK store
Shaftesbury has announced the opening of Gilly Hicks’ first UK standalone store on 39 Carnaby Street, which is set to open in spring. Gilly Hicks is a brand in the Abercrombie and Fitch Co. portfolio that offers underwear, loungewear and activewear, and the announcement comes as the company is reintroducing…
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7 FebruaryPeople Moves
Pets at Home appoints new CEO
Pets at Home Group Plc has announced the appointment of Lyssa McGowan as group chief executive officer, effective from 1 June 2022. In her new role, McGowan will succeed Peter Pritchard, who announced his intention last November to step down from his role in summer 2022, and he will remain…
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3 FebruaryDIY
Ikea to recruit 150 tech roles with new recruitment campaign
Ikea has announced a new data and technology recruitment campaign to recruit over 150 technology and innovation roles across Europe this year. As part of the ‘Taste the Future’ campaign, the company will use a 3D printer during the interview process so candidates can design experimental plant-based meatballs, in a…
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Jan- 2022 -28 JanuaryOnline & Digital
83% of shoppers concerned about environmental impact of online shopping
Some 83% of consumers across all demographics are “concerned” about the environmental impact of online shopping, according to a survey of over 1,000 British shoppers by omnichannel marketing and customer experience consultancy CPM. Almost all of those born between 1997 and 2012 feel concerned (96%) by the impact that online…
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27 JanuaryClothing & Shoes
Busby & Fox partners with Brightpearl
Clothing brand Busby and Fox has signed up with omnichannel retail system Brightpearl. The Devon-based company will now utilise Brightpearl’s features, including an automation Engine, advanced reporting functionality and demand planner tool, to “expand their digital presence”. It comes after Brightpearl was recently acquired by accountancy group Sage. After opening…
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26 JanuaryHigh Street
Pets at Home ups profit guidance to £140m
The Pets at Home Group has reported its total group revenues grew by 5.8% to £319.4m over the 12 week period from 8 October to 30 December 2021, and the group has now upped its full year pre-tax profits forecast to £140m for FY22. Despite supply chain pressures, group like-for-like…
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