Online & Digital

A&F partners with Gophr to expand same-day delivery to UK stores

Following a successful launch in the U.S., the global retailer has partnered with Gophr to enhance delivery speed across its portfolio of brands

Abercrombie and Fitch Co. has announced its plans to expand its same-day delivery service to the majority of its UK store fleet, which will include over 30 Abercrombie and Fitch, Abercrombie Kids and Hollister locations. 

The retailer has partnered with Stuart, Gophr and software provider, Delivery Solutions, to “build on its fulfilment capabilities”. The service will allow customers within certain postal codes to receive products from its stores within the same day, following the successful launch of a same-day delivery option in the US, which was introduced in October 2021. 

According to the brand, Abercrombie and Fitch, Abercrombie Kids, Hollister, Social Tourist and Gilly Hicks will now be accessible to UK customers on its websites and mobile apps to shop inventory that is available in their local stores for same-day delivery. 

Each brand’s website features a ‘Get It Fast’ filter to find items that are available for same-day delivery at checkout. Once the same-day delivery order is placed, customers receive tracking updates via text to determine when their order will arrive. 

The expansion of Abercrombie and Fitch’s same-day delivery is part of the brand’s initiative to transform its supply chain and meet its customers’ evolving needs and shopping preferences. The same-day delivery service reportedly adds another option to the retailer’s portfolio of omnichannel services, which includes ‘purchase online pick-up in store’, ‘curbside pickup’, ‘reserve in store’, ‘ship from store’, as well as traditional parcel home delivery.

Larry Grischow, executive vice president of supply chain and procurement at A&F Co., said: “Same-day delivery supports our goals of meeting our customers where they are and delivering our product when and how they want it. The additional speed offering has been resonating with customers in the US, especially those in high-density markets, since we launched last fall. 

“This gave us the confidence to expand the offering to our customers in the UK, who we know are looking for more choices and faster delivery options. We’re looking forward to partnering with Stuart, Gophr and Delivery Solutions, all of whom support our goal of providing an exceptional fulfilment experience for our UK customers.”

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