Loyalty Scheme
This coverage explores the use and evolution of loyalty schemes within the UK retail sector. Reporting highlights new programme launches, innovations in customer rewards, data-driven personalisation, regulatory considerations, and the commercial impact of loyalty initiatives on customer retention and spending. The content is designed for retail executives, marketers, and managers looking to enhance customer engagement and drive long-term value through loyalty strategies.
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Nov- 2023 -17 NovemberFeatures
Tim Mason: ‘This will be an Omnichannel Christmas’
Can you tell us a little bit about your career in retail? I started out at Unilever in 1979, before joining Tesco from 1982 to 2012. During that time, I held a variety of senior management positions, including being UK CMO, CEO of Fresh and Easy LLC, and eventually deputy…
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Oct- 2023 -17 OctoberSupermarkets
Grocery sales stabilise helped by supermarket loyalty scheme discounts
Total Till sales at UK supermarkets experienced sustained growth (+9.1%) in the last four weeks ending 7 October 2023, according to new data released today by NIQ. This growth, although slightly down from +10.1% growth in the previous month, is in line with retail food inflation (+9.9%). Volume sales also…
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Sep- 2023 -29 SeptemberAnalysis
H&M has reignited discourse surrounding free returns
Early last week, H&M told customers of a change in return policy – they were to start paying a £1.99 return fee for both in store and online parcels. However, within the week the fashion giant did a U-turn on this decision and said that the same fee will only…
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28 SeptemberSupermarkets
Morrisons sales hit £3.8bn in Q3
Morrisons has reported that like-for-like sales not including fuel, increased by 2.9% during Q3 ended 30 July, increasing its total sales by 3.1% to £3.8bn. The supermarket chain has attributed this to its focus on competitive pricing, inflation being below the market, and further investment in its ‘Price Locked Low’…
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7 SeptemberSupermarkets
BP launches loyalty pricing on retail store products
BP has strengthened its BPme Rewards loyalty scheme with the launch of loyalty pricing, which gives customers exclusive discounts on retail store products. The launch is the oil industry company’s first loyalty pricing scheme and sees it go “beyond the conventional model” of a points-based loyalty scheme. BPme Rewards Price…
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5 SeptemberNews
Morrisons launches new round of price cuts
Morrisons is cutting the price on more than 170 products this week, as part of its eight round of price reductions of the year. The supermarket has lowered the prices of over 1,000 products since January, in a bid to help customers plan their budgets. The grocer has also recently…
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Aug- 2023 -2 AugustNews
Co-op announces £70m investment to lower product prices
Co-op has announced its biggest ever single investment in pricing of £70m, as it extends its member-only pricing across everyday essentials, launching with a list of nearly 200 fixed lines including milk, eggs and bread. This move will give Co-op members a chance to save up to 11% on retail…
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Jul- 2023 -26 JulyFeatures
From Tesco to tiles: The eight largest mergers and acquisitions of 2023
This year has seen a large number of M&A deals in the retail industry. In fact, the number of UK retail merger and acquisition deals increased by 23% in the last year, a five year high, according to data from law firm RPC. With more and more retailers looking for…
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14 JulyClothing & Shoes
Selfridges unveils new loyalty scheme Unlocked
Selfridges has introduced its new loyalty programme, Selfridges Unlocked, which will see that participating customers ‘unlock’ the best product launches, events, news and free shipping. The loyalty scheme will also give full access with special invites to the retailer’s events, services, and product launches first. It also includes a charity…
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Jun- 2023 -19 JuneSupermarkets
Morrisons invests £26m in sixth course of price cuts
Morrisons has announced that it will spend £26m on cutting prices in its stores for the sixth time this year. The supermarket stated that 47 high-volume products have been cut in price by an average of over 25%, with the new prices being held for a minimum of eight weeks.…
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