H&M has reignited discourse surrounding free returns

The fashion giant will be charging for online returns, but many consumers have expressed frustration at this decision due to H&M’s unreliable sizing charts

Early last week, H&M told customers of a change in return policy – they were to start paying a £1.99 return fee for both in store and online parcels. However, within the week the fashion giant did a U-turn on this decision and said that the same fee will only apply to online returns. 

Check out our free weekly podcast

Back to top button