Customer Experience
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Jun- 2024 -7 JuneAdvice
Here’s why AI can boost your customer experience
Artificial intelligence is revolutionising industries across the board, and retail is no exception. Historically associated with sectors like healthcare, finance,…
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May- 2024 -17 MayElectrical
Currys to revamp 65 stores to enhance customer experience
Currys has announced an investment programme that will see it refurbish 65 of its stores across the UK to improve…
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Nov- 2023 -22 NovemberAdvice
How to integrate AI into your customer experience
Understanding AI in retail Start by gaining a clear understanding of AI and its diverse applications in the retail sector,…
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Aug- 2023 -2 AugustClothing & Shoes
Sales growth of 62% is in the bag for colourful backpack firm ROKA London
* Revenue shot up from £3.72 million in 2021 to £6 million in 2022 and it is expected to exceed …
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Jun- 2023 -6 JuneFeatures
Forever 21 selects Amperity to enrich offline and online customer experience
Amperity, the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise…
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Jun- 2022 -20 JuneComment
Why customer experience excellence must extend into last mile delivery
The growth of e-commerce and the increasing consumer expectations that have come with it has changed the logistics industry. The…
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May- 2022 -16 MayAdvice
The Metaverse: The next retail frontier
The metaverse has burst onto the scene as the next big thing, with Meta CEO Mark Zuckerberg dubbing it the…
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Mar- 2022 -28 MarchComment
How reseller abuse negatively impacts retailers’ customer experience
Picture the scene: your favourite brand advertises a drop of limited-edition trainers that will hit their site at midnight. There’s…
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Jun- 2021 -14 JuneDIY
Cox & Cox invests in consumer protection as sales soar
Homeware retailer Cox and Cox has joined the Furniture and Home Improvement Ombudsman (FHIO) amid reported sales growth of 74.5%…
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May- 2021 -21 MayAnalysis
Customer experience differentiation is at the core of retail innovation
The rise of DTC, net-zero commerce, hyper-local shopping, dark stores, same-day (if not, same-15-minutes) delivery, and brand drops mark the…
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