Online & Digital
The latest news, updates and analysis on the online and digital segment of the the UK retail industry. Sign up to the Daily Briefing and let Retail Sector’s business journalists keep you in the picture.
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Jan- 2018 -30 January
Older shoppers ‘less comfortable’ with e-commerce AI
Less than half of older shoppers are comfortable with the use of artificial intelligence (AI) in the online fashion buying, according to a YouGov survey conducted for Swedish e-commerce company Apptus. Just 24% of UK adults aged 55 and over, would like to see online fashion retailers adopt online systems…
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25 January
Ralph Lauren hires Burberry digital marketing head
Fashion brand Ralph Lauren has hired Burberry’s previous director of digital marketing, Alice Delahunt, in order to drive digital expansion. Delahunt will be responsible for “elevating the company’s global digital platforms”, enhancing the digital experience for consumers across all channels to drive consumer acquisition, retention, value and revenue. She…
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25 January
Asos reports 23% UK Christmas sales growth
Online fashion retailer Asos has revealed retail sales grew strongly in the lead-up to and during the Christmas period. Total retail sales grew by 30% to £790m in the final four months of 2017 when compared with the same period the year before. Sales in the UK also grew by…
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24 January
Shopping app Depop secures £14m for expansion
Social shopping app, Depop, has secured $20m (£14.1m) in Series B funding in order to help accelerate its global expansion. The app, founded in 2012, currently has over 8 million users and posted $230m (£163.1m) gross merchandise volume in 2017. Depop said the funds will be used for “global growth…
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23 January
Mark Gifford resigns as Game’s CFO
Video game retailer Game has announced the resignation of its chief financial officer Mark Gifford. Gifford informed the board of his intention to leave so that he can focus on his other business and personal interests. An executive search has commenced to identify a suitable successor to his position. Commenting…
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23 January
‘Ghosted’ customers cost repeat sales
UK consumers who feel abandoned by a retailer following a purchase are less likely to purchase from the store again, a new survey finds. Narvar and YouGov asked 3000 UK consumers to uncover their biggest bugbears when shopping with online retailers. The study shows that retailers are failing to secure…
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23 January
Online retail shows signs of maturing with tough 2018 ahead, says IMRG
The rate of retail sales growth is pointing to a ‘maturing market’, figures from the IMRG Capgemini e-Retail Sales Index suggest. UK online retail sales were up 12.1% on average year-on-year (YoY) in 2017, which was lower than the IMRG’s forecast of 14%. This figures also falls short of 2016’s…
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23 January
Amazon opens new supermarket with no checkouts
Online retail giant Amazon has launched a new supermarket which has has no checkout counter or self service tills. The Amazon Go store located in Seattle, where the company is based, is full of ceiling-mounted cameras and electronic sensors which identify each customer and track the items they select. All…
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22 January
UK online SMEs ‘confident’ in 2018 sales growth
UK SME online retailers have expressed confidence in the year ahead with 74% anticipating sales will increase in 2018, according to a study commissioned by Royal Mail.Some 70% of retailers asked said they had experienced an uplift in sales in 2017 compared to the previous year. The health and beauty…
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22 January
Holland & Barrett appoints new managing director
Health and wellness retailer Holland & Barrett has appointed Steve Carson to the newly created position of managing director. Carson was previously director of retail and customer operations at Sainsbury’s and Argos, responsible for around 840 stores. He will oversee the day-to-day running of Holland & Barrett, driving further growth…
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