Online & Digital
Online & Digital covers the innovations, strategies and technologies driving the growth of e-commerce and digital retail across the UK. This category explores how retailers and brands are adapting to evolving consumer behaviour, omnichannel expectations and the rapid pace of technological change.
Coverage spans website performance, digital marketing, data analytics, online fulfilment, and the integration of AI and automation in customer experience. Retail Sector’s Online & Digital section delivers expert insight into how digital transformation is redefining retail operations and competitiveness — helping professionals stay ahead in an increasingly connected marketplace.
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Feb- 2018 -15 February
Burberry announces partnership with Farfetch
Fashion brand Burberry has announced a partnership with online retailer Farfetch which will see its entire global inventory made available for purchase online for the first time. The integration will expand Burberry’s distribution globally, giving the brand access to over 150 countries. Daniel Heaf, SVP digital commerce and marketing at…
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13 February
Amazon to axe hundreds of Seattle HQ jobs
Amazon is laying off hundreds of corporate employees at its Seattle headquarters as the company shifts resources into faster-growing areas of the business. According to the Seattle Times sources have told them that the jobs cut at the online retail giant will number around the low hundreds and will be…
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1 February
Amazon boosts SME exports with a record £2.3bn sales
Online retail giant Amazon has says UK SMEs selling on its Marketplace achieved record export sales of £2.3 billion last year. It says more than 85,000 people are employed in the UK to run the sales activities of businesses selling on the platform. Amazon has also announced the launch of…
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Jan- 2018 -30 January
Older shoppers ‘less comfortable’ with e-commerce AI
Less than half of older shoppers are comfortable with the use of artificial intelligence (AI) in the online fashion buying, according to a YouGov survey conducted for Swedish e-commerce company Apptus. Just 24% of UK adults aged 55 and over, would like to see online fashion retailers adopt online systems…
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25 January
Ralph Lauren hires Burberry digital marketing head
Fashion brand Ralph Lauren has hired Burberry’s previous director of digital marketing, Alice Delahunt, in order to drive digital expansion. Delahunt will be responsible for “elevating the company’s global digital platforms”, enhancing the digital experience for consumers across all channels to drive consumer acquisition, retention, value and revenue. She…
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25 January
Asos reports 23% UK Christmas sales growth
Online fashion retailer Asos has revealed retail sales grew strongly in the lead-up to and during the Christmas period. Total retail sales grew by 30% to £790m in the final four months of 2017 when compared with the same period the year before. Sales in the UK also grew by…
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24 January
Shopping app Depop secures £14m for expansion
Social shopping app, Depop, has secured $20m (£14.1m) in Series B funding in order to help accelerate its global expansion. The app, founded in 2012, currently has over 8 million users and posted $230m (£163.1m) gross merchandise volume in 2017. Depop said the funds will be used for “global growth…
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23 January
Mark Gifford resigns as Game’s CFO
Video game retailer Game has announced the resignation of its chief financial officer Mark Gifford. Gifford informed the board of his intention to leave so that he can focus on his other business and personal interests. An executive search has commenced to identify a suitable successor to his position. Commenting…
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23 January
‘Ghosted’ customers cost repeat sales
UK consumers who feel abandoned by a retailer following a purchase are less likely to purchase from the store again, a new survey finds. Narvar and YouGov asked 3000 UK consumers to uncover their biggest bugbears when shopping with online retailers. The study shows that retailers are failing to secure…
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23 January
Online retail shows signs of maturing with tough 2018 ahead, says IMRG
The rate of retail sales growth is pointing to a ‘maturing market’, figures from the IMRG Capgemini e-Retail Sales Index suggest. UK online retail sales were up 12.1% on average year-on-year (YoY) in 2017, which was lower than the IMRG’s forecast of 14%. This figures also falls short of 2016’s…
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