Features
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Nov- 2020 -12 November
TITLE: Q&A with Paul Boyle
Where do you see the future of the high street going? I think what we’ve seen over the course of…
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9 November
How retailers can change the way they make decisions
How often have we heard of the demise of a retailer being linked to poor decision-making? For a long time…
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Oct- 2020 -30 October
Keeping up growth: How online retail teams can work smarter
It’s been a heck of a year for online retailers. But being so busy means teams are increasingly stretched. Growth…
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Sep- 2020 -14 September
Behind the headline figures: Four reasons for optimism for retailers
The latest retail figures are showing signs of real encouragement for retailers. Retail sales volumes rose a better-than-expected 3.6% in…
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Jul- 2020 -21 July
How to get consumers spending? Make them feel a million dollars again
On Thursday 19 March, I found myself driving as fast as I could up the A12 towards the Suffolk countryside. …
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3 July
Reducing returns abuse without sacrificing customer experience
For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering…
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Jun- 2020 -2 June
Coronavirus Diary: Moda in Pelle
As cases of coronavirus started to quickly rise in early March, we knew it was only a matter of time…
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Feb- 2020 -17 February
Book Smart: Why the independent bookshop is here to stay
The bookselling industry is subject to constant speculation. In a world where Amazon founder and CEO Jeff Bezos reigns and…
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12 February
Parasite boosts Spanish crisp sales
Now that’s the kind of headline journalists like to write. But unfortunately, now that you’re reading the article, the subterfuge…
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7 February
Optimising your customer contact strategy
The way that retailers and brands communicate with customers has changed radically over the past decade, and it is clearly…
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