Waitrose
This coverage examines Waitrose’s operations, strategy, and position within the UK retail market. Reporting includes store performance, product innovation, supply chain developments, marketing initiatives, sustainability efforts, and leadership decisions. With a focus on commercial impact and competitive strategy, it provides actionable insights for retail executives, managers, and professionals engaged in grocery and premium food retailing.
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Jul- 2022 -5 JulyEconomy
Customer complaints costing UK retail more than £9bn
Customer complaints have reached an all-time high which has cost businesses more than £9.24bn a month in staff hours, according to the Institute of Customer Service. The Institute of Customer Service’s Customer Satisfaction Index (UKCSI) revealed that 17.3% of UK customers have experienced a product or service problem, the highest…
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Jun- 2022 -20 JuneSupermarkets
Waitrose sees demand for English wines reach new high
Waitrose has revealed that customer demand for English wine is at an all time high, with sales up 47% year on year. Vine planting has increased across the country according to Waitrose, its wine experts predict the English wine industry will “reach new heights in the coming five to 10…
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15 JunePeople Moves
Asda unveils leadership reshuffle
Asda has unveiled confirmed changes to its leadership team as Meg Farren, chief customer officer, is set to leave the business this summer to take up the role of general manager of KFC, UK and Ireland. Farren will hand over her role to Sam Dickson, vice president (VP) Asda Brand…
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9 JuneSupermarkets
Waitrose redistributes £10m meals with FareShare
Waitrose has revealed its partnership with FareShare, a charity network that collects food from retailers and turns them into food parcels or meals for people in the community, which has redistributed over £10m meals. Waitrose distribution centres in Enfield and Greenford also deliver meat, fish, dairy, fruit and vegetables, to…
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9 JuneDepartment Stores
John Lewis announces proposed locations for rental homes
The John Lewis Partnership has announced its first three locations where it proposes to build new rental homes. The three proposed sites include building over Waitrose shops in Bromley and West Ealing in Greater London and replacing a vacant John Lewis warehouse in Mill Lane, Reading. The three locations were…
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May- 2022 -3 MayHigh Street
John Lewis to hire 150 tech jobs in digital expansion
John Lewis Partnership has announced it is hiring over 150 roles as part of a major investment in digital. The group is aiming to hire engineers across a range of technologies including software, cloud platform, native app, data engineers and delivery leads. It comes as the group aims to take…
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Apr- 2022 -26 AprilPeople Moves
Wilko welcomes new retail director
Wilko has announced the appointment of Amanda Jones as its new retail director, with Jones set to assume the role this coming July. She joins the group’s leadership team from Post Office Ltd, where she is currently Retail and Franchise Network director. According to the group, she will bring “strong”…
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7 AprilSupermarkets
Waitrose expands nationwide partnership with Deliveroo
Waitrose has announced it is expanding its partnership with Deliveroo by adding over 70 new Waitrose locations by the summer in a bid to meet “strong” customer demand for grocery delivery. The next phase of expansion means that for the first time, Waitrose will be available on Deliveroo in almost…
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Mar- 2022 -10 MarchDepartment Stores
John Lewis reinstates £46m staff bonus amid record sales
The John Lewis Partnership has said its staff will be able to share from a £46m bonus pot after reporting a profit before bonus, tax and exceptional items of £181m, 38% higher than 2020/21 and 159% higher than two years ago. When including exceptional items and the £46m bonus, its…
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7 MarchDepartment Stores
John Lewis halts sales of Russian products
John Lewis has become the latest retailer to make steps towards cutting ties with Russia, having removed Russian-made products from its Waitrose and John Lewis stores. In a statement, the retailer said: “The John Lewis Partnership is removing from sale products in Waitrose and John Lewis that are made in…
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