Technology
This coverage explores how technology shapes the UK retail sector, focusing on digital transformation, e-commerce platforms, in-store innovations, data analytics, and supply chain systems. Reporting highlights how retailers leverage technology to improve efficiency, enhance customer experience, and stay competitive — offering insight for executives, managers, and professionals driving retail innovation and operations.
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Aug- 2018 -29 AugustGovernment
SRC calls for tax breaks and scrap for online and out-of-town levy
The Scottish Retail Consortium (SRC) has called upon the government to reassure them that it will make no tax increases or freezes to business rates. Retailers also urged the government to scrap a proposed levy for online and out-of-town retailers. Responding to the calls, the Scottish government has promised the…
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14 AugustSupermarkets
Sainsbury’s trials ‘till-free shopping’ at south London store
Supermarket giant Sainsbury’s is trialling a new ‘scan, pay and go’ scheme at its Clapham North Station Local store, enabling customers to pay for products using only their smartphone. Customers at the trial supermarket will be able to pay for their items from anywhere in the shop, instead of a…
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Jul- 2018 -25 JulyTechnology
Young people believe AI will find better gifts than them
Nearly half of young people think artificial intelligence (AI) will be better than them when choosing a gift for a loved one, new research suggests. Data gathered by digital consumer service Photobox Group, revealed 45% of young people prefer AI when it comes to finding a gift for a loved…
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20 JulyAdvice
How to adapt to multi-channel sales
Consumers’ expectations have evolved over the last decade. Having an online store is no longer seen as optional and is now a necessity to meet customer demands. Customers are wanting the ability to shop seamlessly anywhere, at anytime, and across any device. Next day delivery has too become an expectation…
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19 JulyAdvice
Does in-store technology provide the answers for retailers?
Like many other industries, retail has experienced rapid changes due to evolving innovation in technology. Customer expectations have changed too, and traditional bricks-and-mortar retailers are now expected to integrate all these technological advances into their core shopping experience. We have seen the traditional fast moving consumer goods (FMCG) retailers quickly…
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17 JulyAdvice
The future of contact centres in retail
We are all familiar with contact centres; they are the places we call when we feel unhappy with, confused or annoyed by a brand, or when we need information about a product or service. Recently, technology has given us more ways than ever to contact these helpful people — even…
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12 JulyEconomy
Long queues ‘costing retailers £12bn’
Long queues have been named the biggest turn-off for UK shoppers and could be costing retailers up to £12bn a year in potential sales losses. According to research released by payments platform Adyen, paired with 451 Research’s ‘Global Unified Commerce Forecast’, British retailers are struggling to keep up with increasing…
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Jun- 2018 -6 JuneAdvice
Enabling an augmented reality for retailers
There is no getting away from the fact that consumer expectations are higher than ever when it comes to their buying experience, be it an online sale or a physical transaction taking place within a brick and mortar shop. However, retailers have been slow to adopt and integrate new and…
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May- 2018 -22 MayOnline & Digital
Adobe to acquire Magento Commerce for $1.7bn
Technology firm Adobe has entered into a definitive agreement to acquire Magento Commerce, an e-commerce platform, for $1.68bn (£1.24bn). According to the group the addition of the Magento Commerce Cloud will “enable commerce to be seamlessly integrated into the Adobe Experience Cloud, delivering a single platform that serves both B2B…
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Apr- 2018 -23 AprilAdvice
Retailers should capitalise on the fluid workforce to gain competitive advantage
The rise of digital has completely transformed the retail landscape, bringing with it a raft of new opportunities – and challenges – for companies to grapple with. Not least among these is the emergence of a new generation of ‘asset-light’, pureplay ecommerce businesses, which have dramatically ratcheted up the level…
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