HR

Risk, regulation and reputation: The three ‘R’s for retailers

The three ‘R’s are the building blocks for our children’s education. The joy of re-visiting these as a parent-teacher in…

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Why a multi-skilled retail team is essential for optimal efficiency

Retail is a people business. And while the rise of online shopping has increased the role of technology, it has…

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Reducing returns abuse without sacrificing customer experience

For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering…

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What the fuel station of the future means for retailers

Cruising into a petrol station and filling up the tank is a staple of everyday life for drivers across the…

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Should I stay closed or reopen?

Since the start of lockdown, most owner managers have become used to real-time contingency planning and agile decision making. However,…

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Is it time retailers challenged digital transformation?

I think we have all heard enough about how quickly we have adapted to working from home, the constant play…

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Three ways that Covid-19 will change British retail forever

In the midst of a global pandemic the UK high street is suffering more than ever before with many ailing…

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The perfect storm?

There is something of a ‘perfect storm’ for our town centres…  Fewer shops trading than a few months ago, big…

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Retailers must ensure the mental health of their workforce is a top priority

According to the World Health Organisation, in recent years depression has crept up the ladder to become the most common…

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Making the UK workplace COVID safe

Rumours of the imminent return of the hospitality sector may have been overstated. Many operators may be ready to open…

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