Harrods
This coverage examines Harrods’ role and performance within the UK retail sector, focusing on its luxury positioning, store operations, and strategic initiatives. Explore reporting on flagship store developments, seasonal campaigns, brand partnerships, executive changes, and financial performance — all with an emphasis on commercial impact and relevance to professionals managing retail operations, brand strategy, and high-end customer experiences.
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Nov- 2025 -24 NovemberPeople Moves
Harrods appoints Mark Blundell as chief retail officer
Harrods has promoted chief retail officer Mark Blundell to its management executive committee as the retailer strengthens its senior leadership team. Blundell, who joined Harrods in 2018 as head of retail projects and retail services before becoming retail director in 2022, will oversee service and operational standards across all physical…
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17 NovemberPeople Moves
Harrods marketing head departs for Christian Dior Couture
Harrods head of marketing Gerard Duran has joined Christian Dior Couture as client marketing director for Europe. Duran spent almost four years leading marketing at Harrods, where he oversaw brand strategy, retail and trade marketing, image and communications, media planning, client engagement and events. He was responsible for developing the…
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Oct- 2025 -6 OctoberLuxury Goods
Harrods falls to FY loss as it sets aside £60m for abuse victims
Harrods has fallen to a pre-tax loss of £34.3m in its latest full-year results, as it set aside more than £60m as part of plans to compensate abuse victims of former chairman and owner Mohamed Al Fayed. Michael Ward, managing director of Harrods, said its pre-tax loss was in part…
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Sep- 2025 -29 SeptemberDepartment Stores
Harrods ‘not engaging’ with hackers following customer data leak
Harrods has announced it will not be engaging with hackers after the personal details of an estimated 430,000 customers were exposed following a data breach. The luxury department store revealed the information, which includes basic personal identifiers including name and contact details but does not include account passwords or payment…
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Jul- 2025 -23 JulyDepartment Stores
Over 100 Al Fayed abuse victims apply for compensation
More than 100 abuse victims of Mohamed Al Fayed have entered a compensation scheme opened by Harrods earlier this year, following his alleged sexual abuse of hundreds of women. The department store confirmed it began issuing compensation to victims at the end of April, and the scheme remains open for…
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14 JulyLuxury Goods
Louis Vuitton confirms UK customer data stolen in cyber attack
Louis Vuitton has confirmed that data belonging to UK shoppers was stolen in a cyber attack on its systems earlier this month. The luxury fashion brand said an unauthorised third party accessed its UK operations on 2 July, taking names, purchase history and contact details of customers. However, the company…
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11 JulyHigh Street
Läderach opens first UK transport hub store at St Pancras
Swiss chocolatier Läderach has opened its first shop in a UK transport hub at London St Pancras International. The 550 sq ft boutique, which began trading on earlier this month, is the brand’s ninth London location and offers its full range of handcrafted chocolate, including its signature FrischSchoggi (fresh chocolate)…
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11 JulyShopping Centres
NCA arrests four over cyber attacks on M&S, Co-op and Harrods
Four people have been arrested as part of a National Crime Agency (NCA) investigation into cyber attacks on Marks and Spencer, Co-op and Harrods. Two men aged 19, a 17-year-old boy, and a 20-year-old woman were detained at home addresses in the West Midlands and London on 10 July. They…
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1 JulyPeople Moves
Walpole names Fortnum and Mason CEO as new chair
Walpole has announced the appointment of Tom Athron, chief executive of Fortnum and Mason, as the new chair of the UK luxury sector’s trade body. Starting today (1 July), he succeeds Michael Ward, managing director of Harrods, who steps down after a nine-year term as chair. Ward has now become…
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Jun- 2025 -16 JuneDepartment Stores
Harrods plans legal action against al-Fayed estate
Harrods is reportedly planning to launch legal action against the estate of Mohamed al-Fayed, as a multimillion-pound legal bill for compensating his sexual abuse victims continues to rise. According to Sky News, the department store is set to file a passing-over application in the High Court in order to remove…
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