Customer Experience
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Aug- 2018 -23 AugustAdvice
Taking the uncertainty out of the customer experience
In an age of GDPR and with the increasing threat of fraud, customers don’t just need to trust retailers to…
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8 AugustAdvice
Five ways an omnichannel strategy can improve customer experience
A customer-centric strategy is the only way retailers can remain competitive in a rapidly changing retail environment. How does an…
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May- 2018 -17 MayAdvice
Why retailers should be using an omnichannel strategy to transform customer journeys
The basic principle of an omnichannel strategy is that retailers put customers (not platforms) at the centre of their customer…
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9 MayAdvice
Payments: the defining factor in the customer experience
Perfecting the customer experience is a challenge that gives all retailers sleepless nights. After all, according to Barclays, 55% of…
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Apr- 2018 -17 AprilAdvice
How retailers can embrace the power of digital
By 2020, customers will manage an estimated 85% of brand interactions without speaking to a human. The prevalence and richness…
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Mar- 2018 -27 MarchAnalysis
GDPR could be the best thing to happen to your customer experience
On 25 May 2018, the General Data Protection Regulation (GDPR) will come into force across the EU. It is the…
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Feb- 2018 -16 FebruaryAdvice
3 ways retailers can achieve better customer experience
In an ever-more-personalised retail world, where shopper loyalty is driven by the overall shopping journey, businesses big and small need…
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Jan- 2018 -26 JanuaryAdvice
Using RFID to improve the customer experience
Dissatisfied and unengaged customers are an unfortunate part of the retail industry. Poor customer service can result in the possible…
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