Customer Experience

May- 2021 -

7 May

How Amazon delivered a smart retail customer experience with a human touch

Competition in modern retail is all about customer experience, and during the pandemic e-commerce and digital retail has accelerated rapidly,…

Oct- 2020 -

5 October

Online & Digital

Patrick O'Donnell

Very Group appoints digital customer experience director

The Very Group has appointed Paul Hornby as the company’s digital customer service director. Hornby is set to rejoin the…

Jul- 2020 -

3 July

Features

Heather Sandlin

Reducing returns abuse without sacrificing customer experience

For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering…

Feb- 2020 -

5 February

Customer focus and innovation at the heart of the new retail paradigm

The CX Exchange for Retail is the annual meeting place for the most senior names in the industry to connect…

Nov- 2019 -

8 November

Comment

Lewis Catchpole

Why retailers are responsible for customer experience this festive season

As retailers move into an annual festive shopping season that seems to arrive earlier each year, they would be wise…

Oct- 2019 -

9 October

Comment

Lewis Catchpole

Enhancing the retail customer experience through data

The dawn of modern consumerism means today’s customers increasingly expect products and communications tailored to their individual preferences. Driven by…

Jun- 2019 -

28 June

Advice

Alessandro Carrara

Why leveraging fraud prevention data can enhance your customer experience

Ecommerce professionals are constantly measuring success by focusing intently on click-throughs, conversions and sales. They pay close attention to the…

Feb- 2019 -

1 February

Advice