Customer Experience
This coverage explores how retailers enhance customer experience to drive loyalty and sales, with a focus on strategies relevant to UK retail operations. Topics include in-store and online service innovations, staff training initiatives, omnichannel integration, technology adoption, and evolving consumer expectations — offering insights for executives shaping customer journeys, improving satisfaction, and aligning service with brand values.
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Nov- 2025 -27 NovemberDIY
Halfords HY sales rise 4.1% amid retail and autocentre expansion
Halfords has reported that group sales rose 4.1% on a like-for-like basis, with cycling up 9%, for the 26-week period to 26 September, driven by stronger demand in its cycling division and steady growth across its retail and autocentre operations. As retail and autocentre sales grew by 4% and 4.3%…
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18 NovemberOnline & Digital
N Brown appoints Trading and Marketing director
N Brown Group has announced the appointment of Arfan Sabir to its newly-created role of Trading and Marketing director.In his new role, Sabir will bring together N Brown’s Trading and Marketing functions for the first time, creating a more integrated approach that aims to expand its focus on commercial opportunities…
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17 NovemberComment
Is your proof of delivery fit for today’s shopper?
A £500 games console, the weekly groceries or a repeat prescription from the chemist. Whatever the item is, today’s consumers are monitoring packages in real time, with eagle-eyed attention and rising expectations that delivery will be smooth and hassle-free. When parcels are now going from checkout to doorstep in hours,…
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10 NovemberOnline & Digital
The Very Group acquired by US firm Carlyle
The Very Group has confirmed it has been acquired by US-based global investment firm Carlyle, while international media group IMI continues as a key stakeholder. The company, which operates Very and Littlewoods, said the deal would provide it with a stronger capital base and greater financial flexibility to support its…
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7 NovemberSupermarkets
Waitrose unveils first ‘Home of Food Lovers’ concept store
Waitrose has opened its first “Home of Food Lovers” concept store in Newbury, marking a key step in the grocer’s £1bn investment programme to enhance and expand its 317-strong estate. The 27,000 sq ft Berkshire site will act as a testing ground for new concepts designed to improve service and…
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6 NovemberSponsored Articles
How innovative materials are shaping retail spaces
Retail design today is as much about function as it is about form. Spaces must be enduring, efficient, and in line with the evolving expectations of consumers. As shoppers continue to seek out immersive in-store experiences, the material components of a retail environment are playing an increasingly important role. From…
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5 NovemberFeatures
How innovative materials are shaping retail spaces
Spaces must be enduring, efficient, and in line with the evolving expectations of consumers. As shoppers continue to seek out immersive in-store experiences, the material components of a retail environment are playing an increasingly important role. From sustainable solutions to high-tech materials, innovative new materials are defining how brands differentiate…
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4 NovemberPeople Moves
End appoints Martin Wieczorek as chief product officer
Luxury retailer End has appointed Martin Wieczorek as its first chief product officer. He joins the business after several months working with End as a merchandising and product strategy consultant. In his role, Wieczorek will support the company’s focus on brand positioning and customer experience. Before joining End, Wieczorek worked…
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Oct- 2025 -28 OctoberFeatures
Tackling 2025’s top three peak pressures – are you prepared?
Retail logistics experts from Advanced Supply Chain (ASC) and ReBound Returns outline strategies for retailers to overcome this year’s peak pressure points. 1) Sales surges Retailers have, in recent years, successfully stretched one-day price cuts to weekend sales events, through to month-long promotions – smoothing intense spikes. However, industry data…
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24 OctoberOnline & Digital
Very Group posts record earnings of £307m despite revenue fall
The Very Group has reported record EBITDA of £307.1m for the 52 weeks ended 28 June 2025, up 15.9% on the previous year, as tighter cost control and a shift towards higher-margin categories offset weaker sales. The performance saw the group’s adjusted EBITDA margin increase to 14.7%, from 12.5% the…
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