Customer Experience
-
Jun- 2025 -10 JuneOnline & Digital
Inspiration Commerce Group acquires Trouva
Online marketplace Trouva has been acquired by Inspiration Commerce Group (ICG), marking the company’s entry into the curated retail platform…
Read More » -
May- 2025 -16 MayComment
The most sought-after jobs in British retail in 2025
By 2025, the British retail landscape is a mysterious blend of shuttered doors, mass sackings, and a thriving ecosystem of…
Read More » -
Mar- 2025 -10 MarchComment
Tim Waterton: Reinventing customer feedback with HappyOrNot
Tim Waterton, Chief Revenue Officer at HappyOrNot, is on a mission to transform the way businesses gather and act on…
Read More » -
Sep- 2024 -10 SeptemberClothing & Shoes
Schuh launches ‘Single Shoe’ initiative to increase inclusivity
Schuh has introduced a new initiative to enable customers to make single shoe purchases nationwide in a step towards greater…
Read More » -
Aug- 2024 -6 AugustSupermarkets
Sainsbury’s to ‘transform customer experience’ with new AI deal
Sainsbury’s has announced it has signed a seven-year deal with NCR Voyix to help “transform its shopping experience”. The deal…
Read More » -
Jun- 2024 -14 JuneTechnology
Crew Clothing partner with tech platform to streamline operations
Crew Clothing has expanded its partnership with cloud management solutions platform Cegid in order to improve operations across its store…
Read More » -
7 JuneAdvice
Here’s why AI can boost your customer experience
Artificial intelligence is revolutionising industries across the board, and retail is no exception. Historically associated with sectors like healthcare, finance,…
Read More » -
May- 2024 -17 MayElectrical
Currys to revamp 65 stores to enhance customer experience
Currys has announced an investment programme that will see it refurbish 65 of its stores across the UK to improve…
Read More » -
Nov- 2023 -22 NovemberAdvice
How to integrate AI into your customer experience
Understanding AI in retail Start by gaining a clear understanding of AI and its diverse applications in the retail sector,…
Read More » -
Aug- 2023 -2 AugustClothing & Shoes
Sales growth of 62% is in the bag for colourful backpack firm ROKA London
* Revenue shot up from £3.72 million in 2021 to £6 million in 2022 and it is expected to exceed …
Read More »
