Contactless Payments
This coverage explores the adoption, regulation, and commercial impact of contactless payments within UK retail. Designed for retail executives and managers, it examines evolving payment technologies, consumer uptake, transaction limits, fraud considerations, and how contactless trends shape in-store experience and operational efficiency. The reporting helps professionals assess how payment innovations influence sales, customer expectations, and overall retail strategy.
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Jun- 2025 -11 JuneDepartment Stores
M&S restarts online orders after cyber attack
Marks and Spencer (M&S) has announced that it has resumed online orders after halting them due to a cyber attack on its networks. The retailer stated that shoppers are now able to buy a selection of fashion items for home delivery across England, Scotland and Wales. The company stated that…
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4 JuneOnline & Digital
North Face and Cartier customer data stolen in cyber attacks
North Face and Cartier have become the latest retailers to see customer data breached in cyber attack incidents. VF Corporation, the owner of North Face, wrote to some customers to inform them of “unusual activity” discovered last month, which was investigated “immediately”. It told customers that the attacker could have…
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May- 2025 -21 MaySupermarkets
M&S warns of £300m profit hit following cyber attack
Marks and Spencer has reported its highest profits in over 15 years, with pre-tax profits up by 22.2% to £875.5m in its full-year results, but has warned it faces a £300m hit to next year’s profits amid ongoing disruption from a major cyber attack. In the year ended 29 March…
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13 MayHigh Street
M&S confirms customer data stolen in cyber attack
Marks and Spencer has told customers that some of their personal data has been stolen following a major cyber attack last month. However, it said the data does not include usable payment or card details, which are not held on its systems, and does not include any account passwords. It…
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2 MayDepartment Stores
Harrods latest retailer to face cyber attack
Harrods has become the latest retailer to be targeted by cyber attacks, only days after Marks and Spencer and the Co-op were similarly targeted. The luxury department store confirmed it has “restricted internet access” in an attempt to fend off the attack, and according to Sky News, is engaging specialists…
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Oct- 2023 -2 OctoberAdvice
Embracing contactless payments: A guide to seamless integration
In today’s rapidly evolving retail landscape, adapting to changing consumer preferences is paramount to staying competitive. One such preference that has gained significant traction is contactless payments. This convenient and secure method not only enhances customer experience but also promotes safety in a post-pandemic world. To successfully implement contactless payments,…
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Jan- 2022 -26 JanuaryHigh Street
Over 90% of eligible transactions used contactless in 2021
Contactless payments surged in 2021 as shoppers took advantage of the new £100 limit, with 91.1% of all eligible card transactions being made using contactless, and the total value of contactless payments rising 40.2% year-on-year. The latest figures come from Barclaycard, whose data also showed that the average number of…
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Oct- 2021 -15 OctoberTechnology
Rollout of £100 contactless limit begins
The nationwide rollout of a new £100 spending limit for contactless cards has started today (15 October). Retailers across the UK will begin to accept contactless payments of up to £100, an increase from the previous £45 limit, which will reportedly give consumers “more flexibility” when shopping in-store. According to…
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Mar- 2021 -3 MarchCoronavirus
Budget 2021: Chancellor unveils new £65bn support package
Chancellor Rishi Sunak has outlined a new £65bn support package in his March budget, confirming the decision to extend the furlough scheme until the end of September as well as new loan schemes of up to £10m for businesses. In what is Sunak’s second budget since he joined office in…
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Apr- 2020 -7 AprilAdvice
Contactless payments in the age of coronavirus
In a matter of weeks our entire payments ecosystem has shifted. Many supermarkets have reacted to the coronavirus pandemic by implementing plastic barriers at checkouts to protect customers and staff during the shopping transaction. Meanwhile countless retailers and services have shifted to cashless payments to remove contact with consumers and…
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