Click and Collect
This coverage explores the development and impact of click and collect services in the UK retail sector, focusing on customer behaviour, logistics, technology, and in-store operations. Reporting highlights how retailers optimise click and collect to enhance convenience, drive footfall, and improve efficiency — providing insight for executives, managers, and professionals managing omnichannel strategies.
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Jun- 2022 -20 JuneClothing & Shoes
Primark enters online marketplace with Click & Collect trial
Primark is set to launch a UK Click and Collect trial service on children’s products across 25 stores in the northwest, encompassing 2,000 options of clothing, accessories and lifestyle products. Around 40% of these options will be exclusive to Click and Collect, and the service is reportedly expected to drive…
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May- 2022 -11 MaySupermarkets
Co-op trials new click and collect service to boost convenience
Co-op has launched a trial of a dedicated external service hatch to make its click and collect service more convenient. The new service was launched in Lewes Road, Brighton – a store which had been identified as one of Co-op’s busiest in the UK for click and collect orders through…
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Apr- 2022 -20 AprilNews
Retailers indicate ‘overwhelming support’ for online sales tax
Retailers have given “overwhelming support” to the introduction of a form of online sales tax to take the pressure off business rates, according to a recent snap survey by Colliers. It revealed 89% of respondents were in favour of the new tax with only 11% in disagreement. The survey was…
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8 AprilHR
Tesco colleagues to see 5.8% pay rise to £10.10
Tesco has unveiled a £200m investment which will see Customer Fulfilment Centre (CFC) colleagues benefit from a 5.8% increase in hourly rates from £9.55 to £10.10, effective from 24 July 2022. Tesco said the pay increase is the biggest single-year investment in hourly store/CFC pay in at least a decade,…
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Mar- 2022 -21 MarchSupermarkets
Asda unveils largest Asda On the Move store
Asda has unveiled its largest store on an EG Group petrol filling station to date with the opening of a 5,000 square feet Asda On the Move store in Nottinghamshire. The new store offers over 2,500 Asda own brand and branded items, including Extra Special, fresh and chilled products, alongside…
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18 MarchAdvice
Why the time for local businesses to recover is now
The return to the high street is an unmissable opportunity for shops, restaurants, pubs and bars to attract customers back after a challenging period for the retail, leisure and hospitality sectors. The key to success will be offering unforgettable customer service, unique products and experiences, and convenient payment and delivery…
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9 MarchComment
How experiential CX is revitalising in-store retail
The rise of online retail, advances in technology and changes in consumer behaviour have transformed the retail landscape. While this has brought inevitable extinction for many brands, in typical Darwinian fashion, those able to adapt to their new environment continue to thrive. Liz Ward, Head of Sales and Marketing at…
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7 MarchHigh Street
Bira announces launch of Neartoo online trading platform
The British Independent Retailers Association (Bira) has announced the official public launch of its new online trading site Neartoo. The website, which launches on Monday 7 March, is designed to “help stores in hard hit High Streets recover from the pandemic”. The platform allows shoppers to find out what they…
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3 MarchComment
Why buying into digital transformation makes good business sense for retailers
It’s an understatement to say that COVID-19 – and the restrictions imposed on businesses as a result of it – have triggered change within the retail sector. Over 15,000 shops and 188,000 retail jobs were lost in the first twelve months of the pandemic, and 2020 has since been confirmed…
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Feb- 2022 -7 FebruaryClothing & Shoes
Abercrombie & Fitch’s Gilly Hicks to debut its first UK store
Shaftesbury has announced the opening of Gilly Hicks’ first UK standalone store on 39 Carnaby Street, which is set to open in spring. Gilly Hicks is a brand in the Abercrombie and Fitch Co. portfolio that offers underwear, loungewear and activewear, and the announcement comes as the company is reintroducing…
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