Click and Collect
This coverage explores the development and impact of click and collect services in the UK retail sector, focusing on customer behaviour, logistics, technology, and in-store operations. Reporting highlights how retailers optimise click and collect to enhance convenience, drive footfall, and improve efficiency — providing insight for executives, managers, and professionals managing omnichannel strategies.
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Nov- 2022 -15 NovemberHigh Street
Primark launches click and collect service in 25 stores
Primark has unveiled the trial of a new click and collect service that will allow customers to shop for products online and order for delivery to one of the 25 locations available. It is reported that this trial is available across the north west of England, Yorkshire and north Wales,…
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8 NovemberClothing & Shoes
Primark sales rocket 43% in FY22
The parent company of Primark, Associated British Foods, has announced that Primark’s total sales rocketed by 43% to £7.7bn in FY22, as the group welcomed a “significant” rise in customer footfall and sales densities. In the UK, like-for-like sales and market shares returned to pre-pandemic levels, though weaker like-for-like sales…
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Oct- 2022 -21 OctoberDIY
Wickes reports stable Q3 trading but warns of energy costs
Wickes has reported stable trading in its third quarter, with sales rising by 2.6% against the 0.8% growth reported for the first half, but has warned of rising energy costs in FY23. As trading stabilised in the period, sales were flat on a one year basis, but remained 27.3% ahead…
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Jul- 2022 -26 JulyComment
How physical stores can ensure they are refit for the future
The events of the past couple of years have accelerated the pace of change in the retail industry. Retailers have simultaneously had to react quickly to events out of their control, while also embracing the ongoing trends that were clear even before the pandemic hit. The role of the physical…
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20 JulyOnline & Digital
Collect+ and Wish to partner on click and collect parcels
Collect+, part of PayPoint Group and the e-commerce marketplace, Wish, have announced a partnership that will allow consumers to click and collect Wish parcels from Collect+ retailers. It is reported that millions of buyers and hundreds of thousands of merchants use Wish marketplace, and that this partnership will provide “even…
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4 JulySupermarkets
Supermarket Income acquires four supermarkets in £82.9 deal
Supermarket Income REIT plc, a real estate investment trust, has announced it has acquired two supermarket sites for a total purchase price of £82.9m. The company has purchased a Tesco superstore, Marks and Spencer Foodhall and an Iceland in Chineham, Basingstoke, and an Asda supermarket in Carcroft, Doncaster. The 18.7…
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Jun- 2022 -28 JuneDIY
Hobbycraft revenues up 15% as online sales soar
Hobbycraft has welcomed a “robust” set of results in its latest financial year, as revenue rose by 14.8% to £203.1m, up from £176.9m in FY21. Its full-year adjusted EBITDA hit £15.0m, meanwhile, up from £13.8m in FY21 and £14.8m in FY20, before the pandemic. Overall, the group saw a total…
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23 JuneHigh Street
Gilly Hicks to open new store in Carnaby
Gilly Hicks, a brand in the Abercrombie and Fitch portfolio, has announced the opening of its new store located at 39 Carnaby Street, in the heart of London’s busiest shopping district. The new store opening is a part of the brand’s growth strategy, which includes an “expanded product assortment, digital…
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20 JuneClothing & Shoes
Primark enters online marketplace with Click & Collect trial
Primark is set to launch a UK Click and Collect trial service on children’s products across 25 stores in the northwest, encompassing 2,000 options of clothing, accessories and lifestyle products. Around 40% of these options will be exclusive to Click and Collect, and the service is reportedly expected to drive…
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May- 2022 -11 MaySupermarkets
Co-op trials new click and collect service to boost convenience
Co-op has launched a trial of a dedicated external service hatch to make its click and collect service more convenient. The new service was launched in Lewes Road, Brighton – a store which had been identified as one of Co-op’s busiest in the UK for click and collect orders through…
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