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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Collect+, part of PayPoint Group and the e-commerce marketplace, Wish, have announced a partnership that will allow consumers to click and collect Wish parcels from Collect+ retailers.

It is reported that millions of buyers and hundreds of thousands of merchants use Wish marketplace, and that this partnership will provide “even further convenience” for online shoppers.

In addition, this is said to provide more opportunity for independent retailers to take advantage of increased footfall and opportunities to earn via their own partnership with Collect+.

The service will initially be rolled out to select stores across the UK and comes at a time when the e-commerce sector has been “booming”, following a sustained shift in online consumer purchasing habits over the last two years.

Nick Williams, head of strategic partners and product at PayPoint, said: “This is an exciting opportunity for our retailers to partner with one of the world’s leading e-commerce platforms and further position themselves as indispensable service providers to their local communities.

“In the midst of surrounding economic uncertainty and cost-driven pressures facing retailers, from inflation to energy rates, I am extremely proud that we are able to continue adding value to their partnership with us by driving additional footfall and opportunities to earn additional revenue for their businesses.”

Michael Gnaedinger, europe director of logistics at Wish, added: “We are committed to continuously improving the logistics and shipping experience at Wish. This is why we are thrilled to enter into this strategic partnership with PayPoint as it more than doubles the number of available pickup locations for our customers in the UK.”

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