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Strong December retail sales fail to offset weak Q4

Strong December retail sales fail to offset weak Q4

Next acquires Russell and Bromley

Next acquires Russell and Bromley

Primark sales fall 2.7% despite steady parent group revenues

Primark sales fall 2.7% despite steady parent group revenues

Click and Collect

This coverage explores the development and impact of click and collect services in the UK retail sector, focusing on customer behaviour, logistics, technology, and in-store operations. Reporting highlights how retailers optimise click and collect to enhance convenience, drive footfall, and improve efficiency — providing insight for executives, managers, and professionals managing omnichannel strategies.

Click and Collect

This coverage explores the development and impact of click and collect services in the UK retail sector, focusing on customer behaviour, logistics, technology, and in-store operations. Reporting highlights how retailers optimise click and collect to enhance convenience, drive footfall, and improve efficiency — providing insight for executives, managers, and professionals managing omnichannel strategies.

Mike Ashley plans to keep 80% of House of Fraser stores open

Sports Direct owner Mike Ashley has vowed to keep 80% of House of Fraser’s stores open,…

New Look reports profit rise

New Look has reported it has stabilised its profits, supported by an overachievement of its…

Bricks and Clicks: great CRM requires great customer experiences

Fifteen or so years ago the retail experience became polarised: retail stores satisfied…

How retailers can avoid customer dissatisfaction over the coming years

The ways in which we shop have constantly evolved. Whether it’s a greater shift to online…

Why retailers should be empowering staff with the same tech they offer customers

Often, tech is the only thing that really differentiates one business from another, so it’s…

Delivery heroes will win the day: takeaways from The Delivery Conference 2018

Last week’s Delivery Conference was themed “Leaders and Heroes” and as I absorbed the sense…

‘Ghosted’ customers cost repeat sales

UK consumers who feel abandoned by a retailer following a purchase are less likely to…

How can retailers overcome the omnichannel challenges?

Consumers’ demands on retailers have intensified in the past decade. Previously, having an…

Black Friday: Don’t forget your returns strategy

As we head towards Black Friday, retailers are once again fully focussed on what will be the…

Waitrose launches self-serve check-in for ‘click and collect’ orders

Waitrose has launched self-service check-in for John Lewis ‘click and collect’ orders in 140…
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