Click and Collect
This coverage explores the development and impact of click and collect services in the UK retail sector, focusing on customer behaviour, logistics, technology, and in-store operations. Reporting highlights how retailers optimise click and collect to enhance convenience, drive footfall, and improve efficiency — providing insight for executives, managers, and professionals managing omnichannel strategies.
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Jan- 2021 -13 JanuaryDepartment Stores
John Lewis Partnership to enforce face coverings in stores
John Lewis Partnership has announced it will tighten its Covid-19 rules by insisting that all customers wear a face covering (unless medically exempt or under the required age). To help ensure customers wear the face coverings, marshals will be positioned at the entrances of all supermarkets and will have disposable…
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11 JanuaryFeatures
What’s next for Primark?
Primark’s opening statement for 2021 had a slightly more sombre tone than you would expect from one of the UK’s reigning fast fashion champions. In a brief statement issued by its parent company Associated British Foods, the store revealed how it now expects to lose and additional £220m in sales…
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Dec- 2020 -10 DecemberAdvice
Three ways retailers can set up retail success and fight fraud this holiday season
This year’s holiday season is set to be the most important retail period in living memory. With UK retail spending during the 2019 peak season exceeding £75.8bn, the stakes this year couldn’t be higher. Not only do retailers need to adjust their strategies to recoup in-store losses due to COVID-19,…
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7 DecemberAdvice
Re-energising retail in 2021: Three challenges and one solution
The story of retail in 2020 is one of extreme contrasts. On the one hand, the Amazons, Asos and supermarket operators of the world have all enjoyed tremendous success; on the other, almost every other segment of the industry has been decimated. More than 11,000 chain outlets shut in the…
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Nov- 2020 -20 NovemberSupermarkets
Aldi expands delivery trial to 130 stores
Aldi has announced it is expanding its on-demand delivery trial with Deliveroo to 130 stores across the UK, with the service set to now be available in Scotland and Wales. Last month, the supermarket chain confirmed it had expanded the trial to 42 stores, including sites in Bristol and Liverpool.…
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Oct- 2020 -30 OctoberNews
Waitrose to hire 1,850 extra Christmas staff
Waitrose has announced it will be recruiting nearly 1,850 additional drivers and pickers for its online delivery service during the busy Christmas season. The combination of both temporary and permanent roles will reportedly help meet the expected “surge” in customer demand for the Waitrose.com service. The positions will cover both…
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Sep- 2020 -14 SeptemberSupermarkets
Aldi to trial click and collect
Major supermarket chain Aldi has announced it will begin its first UK trial for a click-and-collect service from today (14 September). The supermarket is currently running a trial of the service for Aldi colleagues from a store in the Midlands and plans to extend that to customers in the coming…
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Aug- 2020 -25 AugustOnline & Digital
M&S trials drive-through click and collect
Marks and Spencer has announced it has partnered with Doddle to trial a new click and collect drive-through service. As part of its Never the Same Again programme outlined at its full year results in May, Marks Spencer said it is “accelerating its transformation” with ambitions to create a store…
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Jul- 2020 -31 JulyAdvice
Reopening retail: Four ways to embrace creativity, safely
Reopening retail; four ways to embrace creativity, safely Meredith O’Shaughnessy, Creative Brand and Retail Strategist at Meredith Collective Coronavirus has been the final reckoning for great swathes of retail, and it’s been brutal. Some high street stalwarts (Warehouse, Oasis, Accessorise) won’t open their doors again. Others are tentatively reopening but…
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17 JulyDepartment Stores
John Lewis extends Co-op partnership
John Lewis has announced plans to extend its click-and-collect delivery partnership with the Co-op to over 500 stores by the end of the summer. The move will see the total number of John Lewis Partnership click and collect locations increase to nearly 900, double the number of current click and…
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