Artificial Intelligence
This coverage examines the role of artificial intelligence in the UK retail sector, focusing on how AI shapes customer experience, supply chain optimisation, workforce efficiency, and data-driven decision-making. Reporting highlights practical applications, strategic investments, and emerging technologies, offering insights for retail executives, managers, and professionals exploring innovation and competitive advantage through AI.
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Aug- 2020 -25 AugustCoronavirus Featured Content
The three waves for retailers
Retailers don’t have the luxury of focusing solely on the short-term impact of Covid-19. The familiar retail experience that we’ve come to known will evolve and many of the changes the industry is implementing to counter the effects of the pandemic will become permanent, resulting in a new normal. We’ve…
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Apr- 2020 -21 AprilComment
How brands can use feedback to excel CX in the post-coronavirus world
The coronavirus lockdown is likely to change consumers’ relationships with brands in all kinds of ways. With a third of the world’s population under some form of restriction because of the pandemic, millions of consumers have hours to spend online, reassessing the familiar and exploring the new. At a time…
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Jan- 2020 -22 JanuaryComment
The smart grocer: How food retailers can capitalise on AI’s potential
The grocery sector is preparing for a period of unprecedented disruption as food retailers battle to discover new sources of value for consumers. Focusing on the fundamental aims of improving customer service, loyalty and integration of digital and real-life experience, retailers are seeking out ways to better understand shoppers’ buying…
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17 JanuaryComment
Personalisation is more than PR
Personalisation has got a lot of bad press over the last year. Adidas was forced to pull a social media campaign that allowed Twitter users to create a customised Arsenal shirt, after trolls used the tool to create digital shirts with misinformation and offensive messages. Walkers fell victim too with…
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Dec- 2019 -12 DecemberComment
2020 retail predictions
Artificial Intelligence/Machine Learning skills gap Retailers have been recognising the huge value Artificial Intelligence (AI) and Machine Learning (ML) can bring to their supply chains, whether for forecasting demand, setting prices or anticipating disruption. However, the challenges in 2020 will be ensuring they have the in-house skills to take advantage…
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Oct- 2019 -21 OctoberAdvice
How to bring the department store CX to your digital channels
The past few years have been cataclysmic for the health and beauty industry; with new pressures, market forces and trends at play, from sustainability, issues surrounding representation and transparency of supply chain management and ingredients. These moving parts have not been made easier by changes in consumer behaviour and a…
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2 OctoberComment
5G will transform the retail experience
We’ve all heard about the rollout of the 5G mobile network and what it will mean for us as consumers, like almost instantaneous download speeds and ultra-reliable network connectivity. For businesses, the potential of 5G opens doors to revolutionary changes that will transform British industries. According to research, 5G could…
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Sep- 2019 -6 SeptemberAdvice
The festive season survival guide
As the uncertainties caused by the likes of Brexit, PSD2 and strong customer authentication swirl around retailers, life still presents its certainties: death, taxes and the mad rush produced annually by the approaching Christmas shopping season. No doubt the festive season is a positive for retailers, a spike in orders…
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Aug- 2019 -21 AugustAnalysis
How food retailers can capitalise on AI’s potential
The grocery sector is preparing for a period of unprecedented disruption as food retailers battle to discover new sources of value for consumers. Focusing on the fundamental aims of improving customer service, loyalty and integration of digital and real-life experience, retailers are seeking out ways to better understand shoppers’ buying…
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19 AugustAdvice
Retail versus digital – can’t we all just get along?
There’s no doubt about it – consumer behaviour has, without question, been one of the main drivers that has contributed to the volume of store closures that we’re seeing now more than ever before. And in some ways, this ‘shift in consumer behaviour’ is to blame for the ‘bricks versus…
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