Artificial Intelligence

Why retailers should add automation to their contact centres

In the face of a struggling UK high street, retailers need to do whatever they can to boost sales and…

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How AI-powered robots are transforming the retail world

AI-powered robots are transforming traditional warehouses into smart ones, enabling teams to fulfill orders more efficiently, reduce manual lifting and…

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How to put the consumer first in modern digitally disrupted retail space

The retail industry has changed drastically over the last 12 months. The failure of retail brands like Toys R’ Us…

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Are security cameras the future of retail?

Ask somebody what they immediately think about when someone mentions CCTV and their mind often jumps to the idea of;…

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Mahabis appoints Iain Martin as its new CEO

Mahabis, the upmarket footwear retailer, has appointed former Moonpig MD Iain Martin as its new chief executive, taking over from…

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Personalisation is the key to lasting customer loyalty in fashion

Fashion is a fundamental form of human self-expression, so it makes sense that searching for the right clothes and shoes…

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Three trends from NRF that will shape retail in 2019

Every January the retail industry flocks to New York for ‘The Big Show’, also known as NRF, a three-day event…

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How AI can unlock customer loyalty

Artificial Intelligence (AI) has been disrupting the world’s of finance, healthcare and IT to name a few. Those able to…

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Why retailers need to be aware of the potential for bias in AI

Artificial intelligence is distinguished from simpler forms of automation by its ability to learn from its experiences with people. However,…

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Innovation in retail: who’s your money on?

No business is immune from the potentially fatal consequences of relying on ‘business as usual’. The recent fates of household…

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