Artificial Intelligence
This coverage examines the role of artificial intelligence in the UK retail sector, focusing on how AI shapes customer experience, supply chain optimisation, workforce efficiency, and data-driven decision-making. Reporting highlights practical applications, strategic investments, and emerging technologies, offering insights for retail executives, managers, and professionals exploring innovation and competitive advantage through AI.
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Jun- 2021 -11 JuneAnalysis
The embedded finance revolution in retail
The retail sector is in the midst of a huge digital transformation. From digital wallets and savings accounts, to frictionless payments and lending, an ever-increasing number of non-bank businesses are beginning to welcome embedded finance as part of their service. Having already disrupted banking, embedded finance serves to bridge the…
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Feb- 2021 -17 FebruaryAdvice
How retailers can succeed in the era of anonymised digital marketing
As we peer out of the fog of Covid, and look towards a time when we can emerge from Lockdown in the weeks ahead, it is clear the retail outlook has altered dramatically forever. Many titans of the past few decades have collapsed and the genie is fully out of…
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5 FebruaryAdvice
Two common AI powered frauds – and what you can do to stop them
When put to use for good, automation and artificial intelligence provide powerful ways to help businesses become more efficient and more powerful. Smart machines, for instance, are paving the way for significant growth in the retail sector. But with that potential comes risk. For the very same reasons businesses are…
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Nov- 2020 -11 NovemberAdvice
AI is the key to closing the expectations-reality gap in home delivery
Online spending was forecast to overtake high street sales this Christmas, even before the announcement of a second lockdown. But the pandemic hasn’t transformed the way we shop, it has merely accelerated the rise of e-commerce. That’s because, when executed properly, it’s a very satisfying way to shop for a…
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Aug- 2020 -25 AugustCoronavirus Featured Content
The three waves for retailers
Retailers don’t have the luxury of focusing solely on the short-term impact of Covid-19. The familiar retail experience that we’ve come to known will evolve and many of the changes the industry is implementing to counter the effects of the pandemic will become permanent, resulting in a new normal. We’ve…
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Apr- 2020 -21 AprilComment
How brands can use feedback to excel CX in the post-coronavirus world
The coronavirus lockdown is likely to change consumers’ relationships with brands in all kinds of ways. With a third of the world’s population under some form of restriction because of the pandemic, millions of consumers have hours to spend online, reassessing the familiar and exploring the new. At a time…
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Jan- 2020 -22 JanuaryComment
The smart grocer: How food retailers can capitalise on AI’s potential
The grocery sector is preparing for a period of unprecedented disruption as food retailers battle to discover new sources of value for consumers. Focusing on the fundamental aims of improving customer service, loyalty and integration of digital and real-life experience, retailers are seeking out ways to better understand shoppers’ buying…
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17 JanuaryComment
Personalisation is more than PR
Personalisation has got a lot of bad press over the last year. Adidas was forced to pull a social media campaign that allowed Twitter users to create a customised Arsenal shirt, after trolls used the tool to create digital shirts with misinformation and offensive messages. Walkers fell victim too with…
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Dec- 2019 -12 DecemberComment
2020 retail predictions
Artificial Intelligence/Machine Learning skills gap Retailers have been recognising the huge value Artificial Intelligence (AI) and Machine Learning (ML) can bring to their supply chains, whether for forecasting demand, setting prices or anticipating disruption. However, the challenges in 2020 will be ensuring they have the in-house skills to take advantage…
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Oct- 2019 -21 OctoberAdvice
How to bring the department store CX to your digital channels
The past few years have been cataclysmic for the health and beauty industry; with new pressures, market forces and trends at play, from sustainability, issues surrounding representation and transparency of supply chain management and ingredients. These moving parts have not been made easier by changes in consumer behaviour and a…
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