Year: 2019

Arcadia fined £450k after girl fractures skull in Topshop

Philip Green’s retail group Arcadia has been fined £450,000 after a 10-year-old girl was hit on the head by a queue barrier in Topshop, resulting in a fractured skull. The incident happened at Glasgow’s Silverburn shopping centre in February 2017 when the girl, now aged 12, was shopping with her…

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Digital transformation – the key to a truly engaged customer and workforce

Retail is one of the most challenging sectors in the UK right now, particularly with the collapse of the British high-street regularly splashed across the front pages. No matter whether a shop front is online or a physical store, all retailers are finding themselves facing the challenge of digital transformation…

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January shop price inflation highest since 2013

Shop price inflation increased to 0.4% in January, up from 0.3% in December 2018 – the fourth consecutive month of price increases and the highest inflation rate since April 2013. According to the figures from the BRC-Nielsen shop price index, non-food deflation continued to decelerate, with prices falling by 0.3%…

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Mike Ashley and ScS in competition over Sofa.com

Both Mike Ashley and rival furniture retailer ScS have expressed interest in acquiring Sofa.com. ScS has confirmed via a statement its interest in Sofa.com which was put up for sale last month. It said: “The group confirms that ScS Group is in discussions regarding a potential acquisition of the business…

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B&Q found to have leaked details of 75,000 thieves

B&Q has been found to have leaked details of 75,000 shoplifters including vehicle descriptions and full names. The leak was found by security researcher Ctrlbox Information Security, which said the details were leaked on to the internet without password protection. The group said B&Q had removed the sensitive data and…

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Pets Corner opens 150th store as sales increase 4.7%

Pet product retailer Pets Corner opened its 150th store in Cobham, Surrey this month as it welcomed a 4.7% like-for-like sales increase in its first quarter. During October 2018 to December 2018, the retail chain’s EBITDA rose by 8% to £3.52m compared with the same period last year. Its in-house…

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The UK’s high street woes

There are few sectors where the effects of the faltering UK economy have been more starkly visible than the retail sector. It seems that every day the media presents another story about a high street name facing financial difficulty. There are a multitude of factors playing into the softening consumer…

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M&Co to cut 59 head office jobs

Clothing retailer M&Co has announced it is to cut 59 jobs from its head offices in London and Inchinnan. The majority of redundancies are said to come from the retailer’s Inchinnan offices however it says it will also cut “four or five” roles from a workforce of 120 at its…

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Mike Ashley faces fine for late account filing of Mash Holdings

Mash Holdings, a company run by Sports Direct owner Mike Ashley, could be facing a fine as its accounts filings are six months late. The company’s filings were expected on the 23 July 2018 and have currently still not been submitted according to BBC news. As such the company could…

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Iceland tops customer satisfaction rating for second time

Iceland has been named as the “top supermarket for delivering customer satisfaction” for the second time in a row, according to new figures released by The Institute of Customer Service. According to the group, the retailer is the highest ranking supermarket scoring 83.2, sitting above the national average of 77.7,…

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