Features

How Frasers Group scales personalisation across its family of brands

UK-based Frasers Group started as a small sports shop in 1982. Over the last four decades, the company has established an impressive portfolio of iconic sports, lifestyle, and luxury brands, including Sports Direct, FLANNELS, GAME, Jack Wills, and Everlast.  After cementing its position as a global powerhouse, the retail group…

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Responsiv: The new age of automation in retail  

There is no doubt the landscape of retail is rapidly evolving. Driven by ever-developing technology, the effects of the pandemic, and changing consumer habits, it is no surprise that more and more retailers may be looking towards new technology and automation to help streamline their data and operations in a…

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How retail can go hyper-personal

Offering tailored experiences to customers has been a goal for retailers for years. It’s not hard to see why one in five consumers who expressed an interest in personalised products or services are willing to pay a 20% premium. Delivering the expected But it’s not just about the opportunity. Increasingly,…

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Missguided: what went wrong?

As the face of online shopping for young women around the world, Missguided has faced its fair share of troubles despite its ever-present popularity within the fast fashion industry. Now the company is eyeing potential buyers, it puts into question the future of the business. Since its launch in March…

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Marketplace misconception risks diverting valuable business away from independent retailers

Nearly two-thirds (64%) of consumers expressed a desire to support independent retailers in 2022, yet 90% of them believe the only way to do so is to buy from them directly. In a survey conducted across 2,000 working adults by British marketplace OnBuy, which is on track to be UK’s next…

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SCA and the impact on e-commerce

What has been the impact of SCA in the UK? If you’re in the U.K., you will already be aware of the Strong Customer Authentication (SCA). Brands and retailers implemented changes way before the deadline (14th March 2022) to help combat fraud. For shoppers, it’s a win to get that…

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How to create the ‘Feel Good’ retail we all need right now

While the economy has fully opened up after the end of pandemic restrictions, we are faced with fresh challenges. Soaring inflation, ongoing supply chain disruption and the implications of a war in Europe loom large. Against this worrying backdrop many are looking for positive experiences to help us feel good…

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How reseller abuse negatively impacts retailers’ customer experience

Picture the scene: your favourite brand advertises a drop of limited-edition trainers that will hit their site at midnight. There’s huge hype around the launch and as a loyal customer you are ready and primed to place your order the second the product is released. But, when the moment arrives,…

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How analytics can revolutionise your online business

One side-effect of the pandemic on the retail industry is to accelerate the shift to online, as brick and mortar stores were closed all around the UK and retailers and customers alike flocked to the digital sphere. Trends were already moving in that direction, but the unprecedented speed of the…

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Technology is retail’s best bet to go greener in 2022

The CMA’s Green Claims Code is now in full operation, with the sole objective of clamping down on empty ethical pledges. And to be fair, retail is rolling up its sleeves, disrupting supply chains, store layouts and materials, and even revamping consumer messaging to make a difference. But of course,…

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