Features
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Nov- 2020 -12 November
TITLE: Q&A with Paul Boyle
Where do you see the future of the high street going? I think what we’ve seen over the course of the past few months is a fairly dramatic change to what we all expected would happen. Adapting to a Covid world was, for some retailers, probably not easy, and over…
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9 November
How retailers can change the way they make decisions
How often have we heard of the demise of a retailer being linked to poor decision-making? For a long time (at least pre-pandemic), an inability to combat the rise of ecommerce was often positioned as the reason for many retailers’ struggles. Just look at Blockbuster – we’ve all heard how…
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Oct- 2020 -30 October
Keeping up growth: How online retail teams can work smarter
It’s been a heck of a year for online retailers. But being so busy means teams are increasingly stretched. Growth in sales and increasing profit is fantastic, of course; but scaling brings both opportunities and challenges. With shoppers flocking online and ecommerce booming, the need for teams to work smarter,…
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Sep- 2020 -14 September
Behind the headline figures: Four reasons for optimism for retailers
The latest retail figures are showing signs of real encouragement for retailers. Retail sales volumes rose a better-than-expected 3.6% in July and are now above pre-pandemic levels. Data from the Office for National Statistics showed that sales rose 2% ahead of a 0.2% prediction by economists, and this was on…
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Jul- 2020 -21 July
How to get consumers spending? Make them feel a million dollars again
On Thursday 19 March, I found myself driving as fast as I could up the A12 towards the Suffolk countryside. After a ‘hot tip-off’ that a lockdown was coming, we packed the cars, abandoned our London flat and decided to batten down the hatches amongst the green pastures of East…
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3 July
Reducing returns abuse without sacrificing customer experience
For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering customer loyalty, and increasing top-line revenue. A significant aspect of customer experience is how a merchant handles returns, as this can mean increased flexibility and convenience for consumers. Recent Forter…
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Jun- 2020 -2 June
Coronavirus Diary: Moda in Pelle
As cases of coronavirus started to quickly rise in early March, we knew it was only a matter of time before the UK went into some form of lockdown, with shops legally obliged to shutter up. To ensure safety across our teams and a smooth transition, we closed our doors…
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Feb- 2020 -17 February
Book Smart: Why the independent bookshop is here to stay
The bookselling industry is subject to constant speculation. In a world where Amazon founder and CEO Jeff Bezos reigns and tablet devices are a mainstay, one would be forgiven for assuming the end is nigh for independent booksellers’ success. But despite the rise of retail giants and fall of book…
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12 February
Parasite boosts Spanish crisp sales
Now that’s the kind of headline journalists like to write. But unfortunately, now that you’re reading the article, the subterfuge must be exposed. We’re not talking about parasites that look for hosts, and we’re not talking about infected food. Instead we’re talking about the Korean movie sensation that just won…
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7 February
Optimising your customer contact strategy
The way that retailers and brands communicate with customers has changed radically over the past decade, and it is clearly set to continue to evolve through the 2020s. Customers are spread over a variety of channels, each with their own unique benefits. Retailers must navigate this complex environment to maximise…
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