Advice
Visit Retail Sector for advice, best practice, how to guides, and top tips for successful retailing, both on the high street and online. Retail Sector is your one-stop-shop for retail news, analysis, interviews, features and advice, keeping you in the picture.
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Mar- 2022 -14 March
Technology is retail’s best bet to go greener in 2022
The CMA’s Green Claims Code is now in full operation, with the sole objective of clamping down on empty ethical pledges. And to be fair, retail is rolling up its sleeves, disrupting supply chains, store layouts and materials, and even revamping consumer messaging to make a difference. But of course,…
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Feb- 2022 -21 February
Six ways retailers can handle labour shortages
The retail industry is challenged by labour shortages across the board, from delivery drivers to warehouse staff, store staff to IT specialists. And it’s a challenge faced everywhere from the UK to the US and Australia. The shortages can be traced back to a whole plethora of reasons – from…
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8 February
Online customers value personalisation and speedy order fulfilment above all else
Research conducted by KPS – one of the UK’s leading e-commerce consulting partners using rapid methodology and best-of-breed, agile technology for digital transformation across all customer touch points- has identified the top challenges UK brands face in 2022. The company tracked the change in consumer behaviour brought about by the…
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Jan- 2022 -27 January
Have Employment Grievance Procedures passed their use-by date?
They are intended to provide a framework for resolving issues at work but do they generally succeed in the longer term? I don’t think so in many instances. It starts with a prospective complainant thinking through the risks. Might the matter be seen as a whinge by a disloyal member…
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25 January
Three ways retailers can make better use of their first party data
‘Retail is detail’ is the famous quote by James Gulliver, the late British retail entrepreneur behind the Fine Fare and Safeway brands. For retailers, being on top of the detail requires them to exploit the complex first party data they have on all parts of their customers’ purchase paths. From…
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Dec- 2021 -7 December
Retail trends 2022: What Brits want from retailers
Attest, a consumer research platform for the world’s biggest brands, today releases new data on the retail trends that are likely to shape 2022. The research is found within the second annual UK Consumer Trends report that tracks sentiment and behaviours ahead of the new year. Key findings include: Overall,…
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Oct- 2021 -21 October
Last chance saloon
Is the writing on the wall for eCommerce? Customers have relied on online retail for 18 months, with repeated lockdowns contributing to an extraordinary spike in growth – online now contributes 36% of retail revenue compared to just 16% pre-pandemic. Yet, while some of this new buying behaviour is likely…
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19 October
Certainty exceeds discounts in 2021 peak trading
Global supply chain disruption could not have come at a worse time for UK retailers desperate to maximise the potential of an ever growing online customer base during peak trading season. But with costs spiralling and many products unlikely to arrive in the country in time for Christmas, let alone…
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1 October
Delegated Authentication – The secret to a smoother SCA Experience
We’ve seen a lot of talk about about how the secret to successful strong customer authentication (SCA) is in the details — the exemptions, the exclusions, the version of 3DS in play. But there is one other detail, one vital to maintaining magnificent customer experience can’t be overlooked: the importance…
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Sep- 2021 -14 September
Embracing Google Shopping and omnichannel strategies post-lockdown
The relaxation of restrictions on June 21 – or as it has become known in the media, ‘Freedom Day’ – was meant to be a return to normality. For brick and mortar retailers especially, this represented a chance for them to increase sales and recoup losses endured during lockdown. However,…
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