Omnichannel
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May- 2018 -17 MayAdvice
Why retailers should be using an omnichannel strategy to transform customer journeys
The basic principle of an omnichannel strategy is that retailers put customers (not platforms) at the centre of their customer…
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14 MayAdvice
GDPR: What does it mean for the future of retail?
For many retailers, getting to grips with the best methods of utilising customer data was no easy feat. Brands worked…
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11 MayOnline & Digital
Smartphone purchases account for 54% of UK retail transactions, study finds
Retail purchases made on smartphones have seen a 66% increase in Q1 of 2018 compared to Q4 2017 according to…
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9 MayAdvice
Payments: the defining factor in the customer experience
Perfecting the customer experience is a challenge that gives all retailers sleepless nights. After all, according to Barclays, 55% of…
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Apr- 2018 -25 AprilAnalysis
The retail evolution and RFID – Ushering in the era of retail 3.0
Adoption of disruptive technologies is just that…disruptive. Yet, although implementing disruptive innovation can present a range of challenges, a business…
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19 AprilAnalysis
The best omnichannel retail experience is an invisible one
Have you ordered pizza from Dominos recently? If you have, it’s unlikely that you called the nearby store on the…
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17 AprilAdvice
How retailers can embrace the power of digital
By 2020, customers will manage an estimated 85% of brand interactions without speaking to a human. The prevalence and richness…
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13 AprilOnline & Digital
Retailers ‘need to invest in visualisation technology’ to boost online sales
Almost half of shoppers would spend more online if there was technology that helped them visualise and understand how products…
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Mar- 2018 -27 MarchAnalysis
GDPR could be the best thing to happen to your customer experience
On 25 May 2018, the General Data Protection Regulation (GDPR) will come into force across the EU. It is the…
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22 MarchAdvice
How the personal touch drives retail success
Retailers today have to go the extra mile to secure customers’ attention. Tactics, like personalisation, which previously were labelled ‘nice…
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