Analysis
The future’s bright, the future’s automation?
![](https://b855165.smushcdn.com/855165/wp-content/uploads/2018/09/Kareena-Uttamchandani-Medallia-e1537870957694-780x470.jpg?lossy=1&strip=1&webp=1)
Last month high street stalwart Marks & Spencer (M&S) announced plans to overhaul its customer services department with an AI offering.
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