Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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Apr- 2021 -27 AprilOnline & Digital
Sky opens largest store to date
Sky has announced the opening of its largest store to date at the Trinity leisure destination in Leeds. The new shop forms part of Sky’s strategy to move into bricks and mortar retail, to deliver an “enhanced” customer experience and showcase the wider Sky offer. The shop brings the digital…
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23 AprilAdvice
Getting ready for the post-covid retail boom
From being in the grip of the second wave in a bleak mid-Winter two months ago with so much uncertainty and anxiety there really has been a remarkable turnaround due to the determination of all to fix this situation. A majority of the population have been vaccinated and sunnier days…
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22 AprilHealth & Beauty
Walgreens Boots Alliance launches No7 Beauty Company
Walgreens Boots Alliance (WBA) has announced the launch of No7 Beauty Company, a consumer-led beauty business. The new business launches with brands such as No7, Liz Earle Beauty Company, Botanics, Soap and Glory, Sleek MakeUP, and YourGoodSkin. The new company will develop products through sustainable sourcing practices and pledges to…
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19 AprilAnalysis
How retailers can optimise their digital strategies for a post-lockdown world
As we pass the anniversary of the first national lockdown, many retailers are pausing to reflect on how the past year has impacted their business. While some have struggled to adapt others have thrived, seeing restrictions as an opportunity to attract new customers through Google Shopping and e-commerce platforms. With…
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15 AprilClothing & Shoes
Hobbs sees FY20 turnover fall to £133m
Hobbs, the women’s clothing, footwear, and accessories retailer, saw its turnover for the year ended 28 March 2020 fall 1.8% to £133m. The group’s adjusted EBITDA for the period also declined, falling £1.7m from £21.9m in FY 2019 to £20.2m in FY 2020. Operating profit and profit after tax at…
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13 AprilClothing & Shoes
New Look appoints new chief technology officer
New Look has announced the appointment of Ed Alford to the newly created role of chief technology officer (CTO) with immediate effect. Alford brings over 20 years of international business experience in technology and joins the retailers executive team alongside Nigel Oddy (CEO), Richard Collyer (CFO), Clare Dobbie (chief customer…
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12 AprilAnalysis
How John Lewis plans to bounce back
In 2007, upmarket retail giant John Lewis revealed plans for an ambitious expansion scheme, which aimed to double the size of its business. At the time, the company only had 26 sites across the UK and the £700m investment was created to increase its high street presence: bringing a further…
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8 AprilComment
Why retail store closures don’t have to be bad for business
It is no secret that the retail sector is facing somewhat of a crisis, with a number of leading retail chains – including Arcadia Group, M&Co, Harveys Furniture and Monsoon, amongst others – entering administration or shuttering up for good in the midst of the global pandemic. While for many…
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Mar- 2021 -26 MarchPeople Moves
Tommy Hilfiger names Alegra O’Hare as CMO
Tommy Hilfiger has appointed Alegra O’Hare as chief marketing officer for Tommy Hilfiger Global. O’Hare brings over 25 years’ marketing experience to the role, having previously worked with global consumer brands such as Adidas, Bang and Olufsen, Champion, Lee and Wrangler. Most recently, she held the position of CMO at…
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15 MarchAdvice
No smooth sailing: Omnichannel investment is the key to weathering the storm
A series of challenges over the last year have brought with them a wealth of era-defining moments for retail. Within a brief and turbulent window of time, we have seen some of the biggest hallmarks of the changing retail landscape. Most notably, the already wavering high street was hit hard…
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