Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
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Aug- 2022 -18 AugustSupply Chain
Bensons for Beds gets new funding as it appoints COO
Bensons for Beds has secured additional funding from owner Alteri Investors to drive its growth strategy and transformation plans further, whilst also appointing Gavin Chappell as its new chief operating officer. Alteri’s new investment comes two years after it first invested in Bensons. This time, Alteri’s funding will be specifically…
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15 AugustNews
Joules names former John Lewis director as CEO
Joules has announced the appointment of Jonathon Brown as the group’s new CEO following a thorough selection process, joining as CEO designate on 7 September and becoming CEO on 30 September. Most recently, Brown was CEO of Compare the Market, part of BGL Group, where he led the business through…
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11 AugustOnline & Digital
Mattress Online to open first fully branded site in Sheffield
Mattress Online is set to open its first fully branded store as part of its plans to expand into bricks and mortar trading. Having acquired the Skipton Bed and Sofa Centre earlier this year, the group has now added the site of Sheffield bed outlet, Eades and Co, to its…
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9 AugustHigh Street
Neiman Marcus appoints new president
Neiman Marcus Group has announced the appointment of Ryan Ross as its president, effective Aug 15 2022. Ross will report to Geoffroy van Raemdonck, chief executive officer, NMG. Ross was previously president of Williams Sonoma, where he was responsible for driving integrated channel strategies, customer growth and evolving the relevancy…
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5 AugustHigh Street
Pets at Home Q1 revenues hit £404.7m amid ‘record’ VIP numbers
Pets at Home has reported that group revenues rose 7.1% year-on-year to £404.7m in the 16 week period from 1 April to 21 July 2022 (Q1 FY23), as the number of active VIPs increased 10.7% to a “record” 7.4m, 27% of which were shopping across more than one channel. Vet…
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5 AugustFeatures
Back-to-school campaigns: are UK retailers ready?
As back to school campaigns begin in full swing, the pressure is on retailers to engage with customers in more meaningful and personalised ways. And considering there’s been an 86% increase in U.K. consumers who want suggested products and services based on their preferences in return for their loyalty, according…
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Jul- 2022 -26 JulyComment
How physical stores can ensure they are refit for the future
The events of the past couple of years have accelerated the pace of change in the retail industry. Retailers have simultaneously had to react quickly to events out of their control, while also embracing the ongoing trends that were clear even before the pandemic hit. The role of the physical…
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26 JulyPeople Moves
Matalan founder returns as chairman
Matalan has announced that its founder, John Hargreaves, will return to the company as chairman, effective immediately. In this role, Hargreaves replaces Steve Johnson, the Matalan’s executive chair, who is stepping down from the board. Johnson first joined the business as non-executive chair, and he agreed to step into an…
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5 JulyPeople Moves
The Very Group appoints CEO
The Very Group has appointed Lionel Desclée, the former president and CEO of Walmart Japan, as group CEO, effective 19 September 2022. He succeeds Henry Birch who will step down on 24 September 2022 after four and a half years in the role. Desclée has global experience across digital and…
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4 JulySupermarkets
Supermarket Income acquires four supermarkets in £82.9 deal
Supermarket Income REIT plc, a real estate investment trust, has announced it has acquired two supermarket sites for a total purchase price of £82.9m. The company has purchased a Tesco superstore, Marks and Spencer Foodhall and an Iceland in Chineham, Basingstoke, and an Asda supermarket in Carcroft, Doncaster. The 18.7…
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