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Omnichannel

This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.

  • Feb- 2024 -
    13 February
    FeaturesTop retail tech trends in 2024

    Top retail tech trends in 2024

    As 2024 unfolds, the retail industry is facing a spectrum of formidable challenges: a myriad of technologies, the complexities of omnichannel retailing, and the imperative of sustainability are all reshaping the landscape. Retailers are now focusing beyond just identifying trends; they are committed to providing analytics that demonstrate the tangible…

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  • 13 February
    People MovesMatalan appoints new CFO

    Matalan appoints new CFO

    Matalan has announced the appointment of Dave Williams to the initial role of chief financial officer designate, which will graduate to the full CFO role and a position on the retailer’s board.  The announcement comes as the latest CFO Stephen Hill has decided to “step down and pursue his next…

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  • 1 February
    NewsAngel Central sales jump 16% in 2023

    Angel Central sales jump 16% in 2023

    Islington destination Angel Central finished 2023 on a high, reporting a sales increase of 16% compared with 2022.  The destination also had an increase in footfall of 6.4% compared to the national average of 2.9%, and transactions rose by 4%.   The success comes as OFFICE, the fashion footwear specialist, recently…

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  • Jan- 2024 -
    24 January
    AdviceA retailer’s guide to navigating economic downturns

    A retailer’s guide to navigating economic downturns

    1. Analyse and adjust inventory Start by analysing your inventory. Identify slow-moving or non-essential products and consider reducing their quantities. Focus on essential items that customers are likely to continue purchasing even during tough times. Be cautious about overstocking to avoid tying up capital in excess inventory. 2. Enhance cost…

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  • 19 January
    AdviceThe ultimate guide to retail digital transformation

    The ultimate guide to retail digital transformation

    The retail sector faces a host of challenges in the digital age, including: Changing consumer expectations: Consumers now expect seamless, personalised, and omnichannel shopping experiences. Competition: E-commerce giants and digitally-native brands have disrupted traditional retail. Data overload: Retailers must harness vast amounts of data for insights and decision-making. Operational efficiency:…

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  • 17 January
    AdviceDiversifying revenue streams: A strategic imperative for retailers

    Diversifying revenue streams: A strategic imperative for retailers

    The COVID-19 pandemic highlighted the vulnerability of businesses that depended solely on physical retail. Diversification provides a safety net during crises and economic downturns. Consumer behaviours and preferences have also evolved rapidly and diversification allows retailers to adapt to changing market trends and seize emerging opportunities. Additionally, many retailers also…

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  • 9 January
    SupermarketsRetail News

    Brits spend record £4.8bn on groceries during Christmas

    Sales at the UK supermarkets reached a record breaking £4.8bn during the week ending 23rd December 2023, according to the latest data from NIQ. This is a +4.3% uplift in sales compared with Christmas in 2022 as volumes also increased by 1.2% as shoppers traded up at this busy time…

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  • 5 January
    NewsAnn Summers secures £8m funding to bolster growth

    Ann Summers secures £8m funding to bolster growth

    British retailer Ann Summers has secured £8m in asset-based funding from Secure Trust Bank Commercial Finance, Retail Week has revealed. The deal will help the retailer bolster its physical and online retail offerings, on top of “boosting working capital across the business.” Ann Summers chief financial officer John Boyle said:…

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  • Dec- 2023 -
    20 December
    AdviceRetail Merchandising Best Practices: A Comprehensive Guide

    Retail Merchandising Best Practices: A Comprehensive Guide

    In the ever-evolving world of retail, successful merchandising is the linchpin of profitability and customer satisfaction. Effective retail merchandising goes beyond simply stocking shelves; it’s a strategic approach that involves product selection, presentation, pricing, and promotion.  In this comprehensive guide, we’ll explore the best practices in retail merchandising to help…

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  • 19 December
    NewsToday’s news in brief

    Today’s news in brief

    South Korean e-commerce giant Coupang has reportedly reached an agreement to acquire Farfetch in a $500m rescue deal. The transaction involves a bridge loan to Farfetch and negotiations with a group of debtholders holding a significant portion of Farfetch’s term loan. The London-based luxury retailer is expected to undergo acquisition…

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