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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Holland & Barrett, the health and wellness business, has announced the appointment of Anthony Houghton as its new CEO of UK&I.

The appointment comes as the retailer also announced changes to its structure to help further accelerate its growth and transformation strategy including the creation of three new divisions.

Also under the new structure, current group chief commercial officer Alex Dower has been named as CEO of its international business.

Meanwhile Tamarah Rajah has been promoted to Wellness Solutions and Transformation head, formally appointed as CEO H&B Wellness Solutions and chief transformation officer.

The new divisions will be supported by central group functions across, HR, Finance and Tech and group capability across Product Development, Customer, Marketing and Communications.

Commenting on the changes, Alex Gourlay, executive chair, Holland and Barrett said: “Holland & Barrett has good momentum and we’re in a growth market and positioned well to deliver our unique purpose of adding quality years to life.

“The new divisions will drive performance through empowerment at a more local level, simplify the group structure and further help us create truly integrated customer experiences with a completely omnichannel mindset. Sharpening our operating model in this way will help us go faster, effectively compete and accelerate growth, ultimately improving our customers’ experiences – the driver of all we do.”

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