Multichannel
This coverage explores multichannel retail strategies and execution across the UK sector, examining how retailers integrate physical stores, e-commerce, and digital platforms. Reporting includes initiatives to improve customer experience, technology adoption, operational challenges, and leadership decisions — providing retail professionals with insight into effective multichannel operations and their commercial impact.
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Mar- 2021 -16 MarchHigh Street
JML appoints two new directors to board
JML has announced the appointment of Susan Aubrey-Cound and Simon Hathway as new non-executive directors of its board. The retail group, which owns brands such as Doktor Power, Walkmaxx, Chillmax, and Phoenix Gold, has promoted Kevin Dickens to the position of group marketing director as part of its growth plans.…
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2 MarchLuxury Goods
Hotel Chocolat reports 11% revenue rise in H1
Hotel Chocolat has reported a 11% rise in revenue in its interim results for the 26 weeks ended 27 December 2020. Revenue increased to £101.9m while profit before tax rose by 3% to £15.5m over the period. The chocolate retailer saw a particularly strong sales growth over the holiday season…
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Feb- 2021 -15 FebruaryAdvice
How to put customers at the centre with Google Shopping automation
It is impossible to discuss retail without assessing the impact of Covid-19. The pandemic has sparked profound change across society, with lockdown measures rapidly changing consumer behaviour and forcing retailers to adapt in order to survive. Much of this change stems from the acceleration towards ecommerce. Data from the ONS…
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Jan- 2021 -19 JanuaryHigh Street
Hotel Chocolat’s multi-channel model sees sales boost
Hotel Chocolat has reported a 19% rise in total group revenue in the 13 weeks to 27 December thanks to its multi-channel model, according to the company’s latest trading update. The chocolatier said strong online growth in the UK assisted the business as the pandemic led to temporary store closures…
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14 JanuaryNews
Online sales growth hits 13-year high
UK online sales growth remained solid throughout December, coming in at +37% year-on-year (YoY) for the month and driving the annual figure to a 13-year high, according to the latest IMRG Capgemini Online Retail Index, which tracks the online sales performance of over 200 retailers. The index said that after…
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Nov- 2020 -4 NovemberLuxury Goods
Fortnum and Mason names new CEO
Fortnum and Mason has named Tom Athron as its new CEO, replacing Ewan Venters in the role. Prior to his appointment, Athron had held the position of chief operating officer at Matchesfashion since May 2018, and previously held a variety of roles at John Lewis Partnership, where he later acted…
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Jul- 2020 -10 JulyOnline & Digital
Online retail sales continue to boom despite reopenings
Even as the high street came out of hibernation last month, June’s online retail sales spiked to a 12-year high of +33.9% YoY, according to IMRG Capgemini’s Online Retail Index. It revealed that last month’s acceleration in online sales was underpinned by the “continued success” of almost every category. Electrical…
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May- 2020 -14 MayOnline & Digital
Online retail sales soar to 10-year high amid Covid-19 crisis
Online sales growth surged to a 10-year high in April, up 23.8% year-on-year, amid the ongoing Covid-19 pandemic. That’s according to the latest IMRG Capgemini Online Retail Index, which tracks the online sales performance of over 200 retailers. According to the report, the spike in sales was “overwhelmingly” driven by…
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4 MayCoronavirus
Hotel Chocolat: Online sales fail to mitigate effect of store closures
Hotel Chocolat has announced that its boost in online sales has failed to “fully mitigate the total sales loss in the key three-week Easter trading period of 2020. In its latest trading update, the group noted the nationwide lockdown on 23 March has had a “material impact on trading”. However,…
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Jan- 2020 -29 JanuaryClothing & Shoes
Ted Baker appoints chief customer officer
Ted Baker has announced that Jennifer Roebuck will take up the newly created leadership role of chief customer officer (CCO) following a “thorough search process” conducted by the fashion retailer. Roebuck will move from her current position as chief marketing officer at online beauty market Feel Unique. Prior to this,…
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