Multichannel
This coverage explores multichannel retail strategies and execution across the UK sector, examining how retailers integrate physical stores, e-commerce, and digital platforms. Reporting includes initiatives to improve customer experience, technology adoption, operational challenges, and leadership decisions — providing retail professionals with insight into effective multichannel operations and their commercial impact.
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May- 2021 -13 MayOnline & Digital
Online sales in April ‘impressive’ despite high street reopening
Online retail sales have continued to grow in April, rising 10.2% year-on-year, despite the reopening of the high street and against strong figures for April 2020. According to the latest IMRG Capgemini Online Retail Index, which tracks the online sales performance of over 200 retailers, there was still some evidence…
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Apr- 2021 -20 AprilNews
Search begins to find the UK’s fastest growing online retailers
One of the world’s leading Digital Operations Platforms has launched its search for the inaugural ‘Lightning 50’, a league table of the UK’s fastest growing e-commerce businesses of the last 12 months. The list has been launched to celebrate the fastest-growing UK retailers following findings from internal research that two…
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13 AprilSport & Leisure
JD Sports ‘retains profitability’ in FY21
JD Sports has posted a pre-tax profit of £421.3m, before exceptional items, in its financial results for the year to 30 January 2021. While this represents a drop in pre-tax profit from the previous year, down from £438.8m, the sports retailer confirmed it has “retained substantially all of its record…
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Mar- 2021 -31 MarchComment
It’ll be alright on the night
They haven’t seen a customer for months, and if reports are to be believed, it’s likely that other, unwanted visitors have likely moved in. But, for now, let’s assume that the local pest control have done their job, spring and summer lines are on the rails, and the windows are…
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16 MarchHigh Street
JML appoints two new directors to board
JML has announced the appointment of Susan Aubrey-Cound and Simon Hathway as new non-executive directors of its board. The retail group, which owns brands such as Doktor Power, Walkmaxx, Chillmax, and Phoenix Gold, has promoted Kevin Dickens to the position of group marketing director as part of its growth plans.…
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2 MarchLuxury Goods
Hotel Chocolat reports 11% revenue rise in H1
Hotel Chocolat has reported a 11% rise in revenue in its interim results for the 26 weeks ended 27 December 2020. Revenue increased to £101.9m while profit before tax rose by 3% to £15.5m over the period. The chocolate retailer saw a particularly strong sales growth over the holiday season…
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Feb- 2021 -15 FebruaryAdvice
How to put customers at the centre with Google Shopping automation
It is impossible to discuss retail without assessing the impact of Covid-19. The pandemic has sparked profound change across society, with lockdown measures rapidly changing consumer behaviour and forcing retailers to adapt in order to survive. Much of this change stems from the acceleration towards ecommerce. Data from the ONS…
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Jan- 2021 -19 JanuaryHigh Street
Hotel Chocolat’s multi-channel model sees sales boost
Hotel Chocolat has reported a 19% rise in total group revenue in the 13 weeks to 27 December thanks to its multi-channel model, according to the company’s latest trading update. The chocolatier said strong online growth in the UK assisted the business as the pandemic led to temporary store closures…
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14 JanuaryNews
Online sales growth hits 13-year high
UK online sales growth remained solid throughout December, coming in at +37% year-on-year (YoY) for the month and driving the annual figure to a 13-year high, according to the latest IMRG Capgemini Online Retail Index, which tracks the online sales performance of over 200 retailers. The index said that after…
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Nov- 2020 -4 NovemberLuxury Goods
Fortnum and Mason names new CEO
Fortnum and Mason has named Tom Athron as its new CEO, replacing Ewan Venters in the role. Prior to his appointment, Athron had held the position of chief operating officer at Matchesfashion since May 2018, and previously held a variety of roles at John Lewis Partnership, where he later acted…
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