Loyalty Scheme
This coverage explores the use and evolution of loyalty schemes within the UK retail sector. Reporting highlights new programme launches, innovations in customer rewards, data-driven personalisation, regulatory considerations, and the commercial impact of loyalty initiatives on customer retention and spending. The content is designed for retail executives, marketers, and managers looking to enhance customer engagement and drive long-term value through loyalty strategies.
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Aug- 2021 -16 AugustClothing & Shoes
M&S to grow ‘brands at M&S’ portfolio by six
Marks and Spencer has named six additional clothing and footwear brands that will become available via the group’s website within the coming weeks. Albaray, Celtic and Co, Craghoppers, Fat Face, Frugi, and Jones Bootmaker will be stocked as a part of the retailer’s plans to “curate a platform of brands”…
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Sep- 2019 -25 SeptemberHigh Street
Hotel Chocolat beats high street woes with strong revenue growth in 2019
British chocolatier Hotel Chocolat has reported a 14% increase in revenues to £132.5m for the year ending 30 June 2019. Profit before tax grew by 11% to £14.1m during the period, and the group results included £0.5m of sales and £1.2m of losses relating to new investments in locations in…
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Aug- 2019 -30 AugustAdvice
Looking beyond a loyalty card
Conventional loyalty schemes can work, there’s no doubt about that. Among consumers using loyalty programmes, almost half (47%) spend more with a brand whose scheme they are a member of (YouGov). But shoppers have long since become savvy about the true value of loyalty schemes for them. According to TCC…
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20 AugustAdvice
How to grow your retail business using print and digital
The retail industry is the single largest private sector employer, employing one in ten people here in the UK. That’s no surprise as annual sales are estimated to be around £358bn. Stepping into this arena can prove to be a particularly tough nut to crack. For the past decade we…
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May- 2019 -14 MayHealth & Beauty
Boots profits slump by almost 20%
Profits at Boots UK stores fell by 18.3% last year as sales also struggled. For the year ending 31 August the company, which is owned by Walgreens Boots Alliance, reported profits of £317m and revenues of £6.8bn, a fall of 2.3% compared with the previous year. The fall is also…
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Apr- 2019 -30 AprilSupermarkets
Clubcard holders to get 50% discount for Tesco’s 100th birthday
Tesco Clubcard holders are set to get a 50% discount on their shopping as part of the supermarket’s 100th birthday. According to reports by Money Saving Expert (MSE) shoppers will be able to use their discount online and in-store, on items such as “coffee to cat food, as well as…
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Feb- 2019 -26 FebruaryAdvice
How effective are retailers at engaging the UK’s student market?
The word student has a few connotations, and those don’t tend to be associated with spending power, often the opposite. Living in sub par accomodation and shopping at second hand stores may be true for some, but now, if it’s second-hand it’s vintage, and if it’s vintage you can buy…
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Jan- 2019 -7 JanuaryEconomy
Morrisons to launch new vegan range off the back of 6% sales increase
Morrisons has announced a 6% total sales rise excluding fuel for the 13 week period to 4 November. The supermarket chain said sales growth had eased quarter-on-quarter “without the impact of the favourable weather and World Cup”. Like-for-like sales excluding fuel at Morrisons were up by 5.6%, the supermarket said…
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Oct- 2018 -30 OctoberAdvice
How to drive customer loyalty
With new restaurants opening what seems like every other day and more and more shoppers going online, customer loyalty is becoming increasingly important. Eloise Sheppard, managing director of Call Systems Technology, has been getting to the heart of what really matters to consumers and offers her top tips on driving…
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25 OctoberAdvice
Making Data Work: The real-time benefits of real-time data
Data has always had an important role in retail. From shaping decision-making on stock control and pricing, to influencing marketing, and informing sales strategies, it’s all about the insights that this information can provide. Two key areas where data plays an even greater role today are customer experience and loyalty.…
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