Loyalty Scheme
This coverage explores the use and evolution of loyalty schemes within the UK retail sector. Reporting highlights new programme launches, innovations in customer rewards, data-driven personalisation, regulatory considerations, and the commercial impact of loyalty initiatives on customer retention and spending. The content is designed for retail executives, marketers, and managers looking to enhance customer engagement and drive long-term value through loyalty strategies.
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May- 2023 -23 MaySupermarkets
Morrison rolls out new loyalty programme
Morrisons has announced the nationwide rollout of its new Morrisons More Card loyalty programme, which also includes the return of the popular ‘Morrisons Fivers’. As well as the loyalty scheme, the supermarket group is also reviving its “more reasons to shop at Morrisons” strapline, which was introduced in Sir Ken…
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3 MaySupermarkets
Grocery sales fall to 7% amid rise in promotional spending
Total Till grocery sales were subdued in April falling back from 11.7% to 9.7% amid a surge in spending on promotional items, according to the latest data from NIQ. It found that sales of items on promotion at UK supermarkets rose to 23% in the last four weeks ending 22…
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Sep- 2022 -15 SeptemberEconomy
Wickes sees H1 profits fall 6.2% to £33.5m
Wickes has reported that its profits before tax declined by 6.2% for the first half of 2022, to £33.5m compared with £35.7m for the same period last year. The company saw revenue growth of 1.3% to £822.3m from the 22 weeks ended 2 July 2022, compared with £812.0m in H1…
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Aug- 2022 -1 AugustFeatures
Recession and retailers: a ‘cleansing effect’?
“Incomes are being squeezed, consumption is under pressure, interest rates are rising, and there’s a lot of uncertainty. These are classic ingredients for recession,” says Ian Stewart, Deloitte’s chief economist. According to Deloitte’s UK CFO Survey Q2 2022, finance leaders have assigned a 63% probability of experiencing a recession within…
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Dec- 2021 -3 DecemberDIY
Wickes ups profit guidance amid ‘strong’ Q4 sales
Wickes has increased its full-year earnings expectations after a “strong” fourth-quarter trading period, with profit expected to be no less than £83m. It revealed the firm has “benefitted” from its “balanced business model”, with sales in line with expectations. Delivered sales in Do It For Me (DIFM) are “strengthening” as…
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Aug- 2021 -16 AugustClothing & Shoes
M&S to grow ‘brands at M&S’ portfolio by six
Marks and Spencer has named six additional clothing and footwear brands that will become available via the group’s website within the coming weeks. Albaray, Celtic and Co, Craghoppers, Fat Face, Frugi, and Jones Bootmaker will be stocked as a part of the retailer’s plans to “curate a platform of brands”…
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Sep- 2019 -25 SeptemberHigh Street
Hotel Chocolat beats high street woes with strong revenue growth in 2019
British chocolatier Hotel Chocolat has reported a 14% increase in revenues to £132.5m for the year ending 30 June 2019. Profit before tax grew by 11% to £14.1m during the period, and the group results included £0.5m of sales and £1.2m of losses relating to new investments in locations in…
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Aug- 2019 -30 AugustAdvice
Looking beyond a loyalty card
Conventional loyalty schemes can work, there’s no doubt about that. Among consumers using loyalty programmes, almost half (47%) spend more with a brand whose scheme they are a member of (YouGov). But shoppers have long since become savvy about the true value of loyalty schemes for them. According to TCC…
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20 AugustAdvice
How to grow your retail business using print and digital
The retail industry is the single largest private sector employer, employing one in ten people here in the UK. That’s no surprise as annual sales are estimated to be around £358bn. Stepping into this arena can prove to be a particularly tough nut to crack. For the past decade we…
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May- 2019 -14 MayHealth & Beauty
Boots profits slump by almost 20%
Profits at Boots UK stores fell by 18.3% last year as sales also struggled. For the year ending 31 August the company, which is owned by Walgreens Boots Alliance, reported profits of £317m and revenues of £6.8bn, a fall of 2.3% compared with the previous year. The fall is also…
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