Loyalty Scheme
This coverage explores the use and evolution of loyalty schemes within the UK retail sector. Reporting highlights new programme launches, innovations in customer rewards, data-driven personalisation, regulatory considerations, and the commercial impact of loyalty initiatives on customer retention and spending. The content is designed for retail executives, marketers, and managers looking to enhance customer engagement and drive long-term value through loyalty strategies.
-
Feb- 2024 -23 FebruaryEconomy
Mother’s Day spend to hit £1.7bn despite shoppers trading down
UK shoppers are set to spend £1.7bn on Mother’s Day this year, a 1.1% increase on 2023, as over half of consumers intend to purchase an item to celebrate the occasion, though price remains a main concern, according to the UK Mother’s Day Intentions 2024 report from GlobalData. However, Global…
Read More » -
9 FebruaryNews
Tesco sells banking arm to Barclays in £700m deal
Tesco has announced the sale of its banking arm to Barclays in a £700m deal. Initially for a 10-year period, the partnership will combine Tesco’s market-leading brand, physical and digital reach and relentless customer focus with Barclays’ financial services capabilities and expertise in commercial partnerships. The partnership will allow the…
Read More » -
2 FebruaryFeatures
Could loyalty schemes bring back the weekly shop?
The weekly grocery shopping spree has been falling out of favour for some time now, with just 16% of consumers now reportedly sticking to this food shop schedule as opposed to 26% in 2020, according to Savanta’s latest Grocery Eye report. Former Ocado Group finance director, Vineta Bajaj, chalks this…
Read More » -
Jan- 2024 -24 JanuarySupermarkets
The Co-op to increase member-owners to 8 million by 2030
The Co-operative is looking to substantially increase the number of members-owners from five million to eight million by 2030. This new target follows the release of data, which showed that momentum in Co-op membership continued to grow significantly ahead of expectations. The Co-op now has five million active member owners,…
Read More » -
Nov- 2023 -29 NovemberSupermarkets
Branded grocery suppliers increased unit profitability, CMA probe finds
A number of suppliers of branded grocery products “raised prices faster than costs rose”, according to the CMA’s latest findings from its review of competition among supermarkets. The news follows an initial assessment that focused on retail competition in the groceries sector from July, which identified 10 product categories including…
Read More » -
17 NovemberFeatures
Tim Mason: ‘This will be an Omnichannel Christmas’
Can you tell us a little bit about your career in retail? I started out at Unilever in 1979, before joining Tesco from 1982 to 2012. During that time, I held a variety of senior management positions, including being UK CMO, CEO of Fresh and Easy LLC, and eventually deputy…
Read More » -
Oct- 2023 -17 OctoberSupermarkets
Grocery sales stabilise helped by supermarket loyalty scheme discounts
Total Till sales at UK supermarkets experienced sustained growth (+9.1%) in the last four weeks ending 7 October 2023, according to new data released today by NIQ. This growth, although slightly down from +10.1% growth in the previous month, is in line with retail food inflation (+9.9%). Volume sales also…
Read More » -
Sep- 2023 -29 SeptemberAnalysis
H&M has reignited discourse surrounding free returns
Early last week, H&M told customers of a change in return policy – they were to start paying a £1.99 return fee for both in store and online parcels. However, within the week the fashion giant did a U-turn on this decision and said that the same fee will only…
Read More » -
28 SeptemberSupermarkets
Morrisons sales hit £3.8bn in Q3
Morrisons has reported that like-for-like sales not including fuel, increased by 2.9% during Q3 ended 30 July, increasing its total sales by 3.1% to £3.8bn. The supermarket chain has attributed this to its focus on competitive pricing, inflation being below the market, and further investment in its ‘Price Locked Low’…
Read More » -
7 SeptemberSupermarkets
BP launches loyalty pricing on retail store products
BP has strengthened its BPme Rewards loyalty scheme with the launch of loyalty pricing, which gives customers exclusive discounts on retail store products. The launch is the oil industry company’s first loyalty pricing scheme and sees it go “beyond the conventional model” of a points-based loyalty scheme. BPme Rewards Price…
Read More »
