John Lewis
This coverage explores John Lewis’s strategy, operations, and performance within the UK retail sector. Reporting includes store and online developments, product innovation, marketing campaigns, financial results, leadership decisions, and employee-owned business dynamics. With a focus on commercial impact and competitive strategy, it provides insights for professionals managing department stores, multi-channel retail, and premium consumer brands.
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Sep- 2023 -11 SeptemberHigh Street
John Lewis boss calls for review into town centres amid looting fears
The boss of John Lewis has warned that high streets could become a “looting ground” for criminals if change is not implemented, calling for a royal commission review into dying town centres. Dame Sharon White has warned that years of shop closures have led to a rise in shoplifting and…
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6 SeptemberFeatures
How can retailers combat shoplifters?
Retailers have recently reported that they are increasingly dealing with a problem of shoplifting in addition to the rising cost of living issues and inflation. According to the British Retail Consortium, about 850 incidents of violence or abuse against shop workers are recorded every day in Britain and have cost…
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6 SeptemberNews
John Lewis appoints former River Island CEO to board
John Lewis has announced the appointment of Will Kernan as non-executive director of the partnership board, to be effective from 12 September. Kernan will succeed Nish Kankiwala, who took the role of partnership’s chief executive officer in March 2023 after being non-executive director on the partnership board for two years. …
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1 SeptemberNews
John Lewis launches online Christmas shop
John Lewis has launched its online Christmas shop on the company’s website. According to a recent survey 28% of customers are browsing and purchasing their Christmas gifts as early as August. A Google report looking into Christmas peak insights revealed that last year as many as 30% of John Lewis…
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Aug- 2023 -29 AugustHealth & Beauty
John Lewis Partnership reduces price of period pants
John Lewis and Waitrose have become the latest retailers to back an industry-wide campaign to reduce the price of period knickers by absorbing the 20% VAT charge for its customers to make period products more affordable. While the tampon tax, which taxed sanitary towels and tampons, was abolished in 2021,…
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25 AugustDepartment Stores
John Lewis Partnership to recruit over 10,000 roles
The John Lewis Partnership has announced that it is recruiting for more than 10,000 new roles. Of the new roles, 8,400 of them will be seasonal Christmas roles and 1,700 roles will be non-seasonal roles across Waitrose and John Lewis. Waitrose will recruit more than 2,800 seasonal roles across its…
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24 AugustFeatures
Step into the future: How John Lewis can incorporate AI
“If they do it really well I don’t think the customers will even know it’s happening. Everything will just feel natural and smooth and I don’t think they’ll remove partners from the process. You’ll still feel like you’re interacting with people wearing green,” says Dan Hughes, principal product and strategy…
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21 AugustClothing & Shoes
Waitrose and John Lewis offers free coffee to police to combat shop thefts
Waitrose and John Lewis is reportedly offering free hot drinks and discounted food to on-duty police officers who visit its stores in a bid to cut shoplifting and violence against staff, according to the Times. The news comes after Waitrose reported that assaults on its employees have roughly “doubled” since…
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16 AugustFeatures
Is sustainability the new black?
Recently, a German supermarket raised the prices of a selection of its products to reflect their real cost on people’s health and the environment. The awareness-raising campaign week was organised in collaboration with academics from the University of Greifswald and the Nuremberg Institute of Technology. It was inspired by consumer…
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14 AugustNews
John Lewis chief outlines buy now pay later ambition
John Lewis chief executive Nish Kankiwala has revealed that the retailer is looking into developing a buy now pay later (BNPL) scheme in the mould of Klarna. Speaking to the Mail on Sunday, Kankiwala said: “I think we will develop a buy-now-pay-later product. Especially in the younger generation, people expect…
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