HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Oct- 2018 -22 OctoberComment
Black Friday is not a day, it’s a ‘bargain bonanza’ fortnight
With recent reports lamenting the demise of the high street, one could be forgiven for thinking that physical stores have had their day. However, bricks-and-mortar shops still occupy an important position in the shopping experience and no more so than in the run up to Christmas, with the frenzy kicking…
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19 OctoberAdvice
What does ‘real-time’ mean in retail?
We are living in an ‘instant gratification’ era and the way we shop is evolving. Big box retailers like Amazon and Next are proving day in day out that consumers can have items they’ve bought online speedily. Same day and next day delivery are now very much the norm. In…
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16 OctoberAdvice
How the ‘customer experience’ can improve inclusivity in-store
Next month, a number of British retailers including Asda, Marks and Spencer, Sainsbury’s, Barclays and Argos will be coming together in aid of ‘Purple Tuesday’ – the first accessible shopping day in the UK. Co-ordinated by the disability organisation Purple and endorsed by the government, Purple Tuesday is all about…
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10 OctoberComment
How businesses can prepare themselves for trading following a no-deal Brexit
It should come as no surprise that the Government would leave establishing trade strategy within the EU, post-Brexit, up to the individual business. Now that retailers are going to be responsible for determining their own delivery structure, delaying the inevitable will do more harm than good, in an already volatile…
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8 OctoberComment
How can boutique window dressing affect in-store visits?
Businesses do some weird and wonderful things to attract people into their store — Zara introduced augmented reality in their front window for example, and Saks Fifth Avenue filled their front window with a litter of puppies. But, things are different in a fashion boutique — the display needs to…
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4 OctoberAdvice
What is an administration pre-pack, and how might it affect retail suppliers?
2018 has been a difficult year for retailers: East, Maplin, New Look, Carpetright, Carphone Warehouse, Poundworld, Mothercare, Toys ‘R’ Us, House of Fraser, and Homebase have all stumbled to varying degrees. For House of Fraser, Mike Ashley (via his SportsDirect group) arrived as a ‘white knight’, using an administration pre-pack…
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2 OctoberComment
How can ecommerce brands make the most of the sharing economy?
Not so long ago, the idea of renting out our homes to strangers, leasing clothing from brands or even sharing taxis with fellow commuters would have been anathema to many. But today, thanks to the emergence of the sharing economy and the brands that have come to define this trend,…
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1 OctoberAdvice
Online retailers and the battle for e-commerce customer experience
The digital experience is becoming increasingly integral to the retail industry, and with the holiday period on the horizon, it’s particularly essential for retailers to ensure a smooth customer journey. Online retail success during the peak traffic season can depend on the ability to monitor cloud-based components, from (Domain Name…
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Sep- 2018 -26 SeptemberComment
Retail success requires boosting operational efficiency
The world of retail is changing, driven by a significant shift in consumer demands. Just look at the likes of Amazon Go, a revolutionary retail space that delivers the kind of effective, frictionless experience that shoppers are now craving. From an insider perspective, these developments have led to increased…
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25 SeptemberAnalysis
The future’s bright, the future’s automation?
Last month high street stalwart Marks & Spencer (M&S) announced plans to overhaul its customer services department with an AI offering. Its new automated system will enable 640 of the company’s stores and 13 of its UK-based contact centres to automatically route voice calls, determine customer intent, transcribe voice calls…
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