HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Dec- 2019 -19 DecemberComment
How technology can help retail marketers create happy consumers
Shopping online during Black Friday/Cyber Monday, over the busy Christmas period, and in the January sales (yep, they’re still a thing!) can be akin to rummaging through a jumble sale. In order to find relevant content, many shoppers have to rifle through a mass of promotional offers on different sections…
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18 DecemberComment
Returns and fraud – two key issues for e-commerce in 2020
While returns continue to be a fact of life for retailers for a number of reasons, one area they can control is in having accurate customer address data. This will play a key role in reducing the frequency of ‘return to sender’ scenarios. The issue today is the reliance by…
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17 DecemberComment
Why shoppers want simple sustainability
The Black Friday and Cyber Monday shopping spike is putting packaging into perspective for shoppers and creating demand for simple sustainability. Retailers should strive to deliver quick and clear eco messages when it comes to packaging. Going green Sustainability has repeatedly hit the headlines again this year and we can…
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12 DecemberComment
2020 retail predictions
Artificial Intelligence/Machine Learning skills gap Retailers have been recognising the huge value Artificial Intelligence (AI) and Machine Learning (ML) can bring to their supply chains, whether for forecasting demand, setting prices or anticipating disruption. However, the challenges in 2020 will be ensuring they have the in-house skills to take advantage…
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11 DecemberAdvice
Preventing seasonal staff from becoming the Nightmare Before Christmas
As we approach the busiest shopping months of the year, many retailers will look to hire additional staff on short-term contracts to allow for the anticipated customer demand. In fact, a cursory search on one of the UK’s top job sites indeed.co.uk shows no less than 5,000 “Christmas” jobs advertised…
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10 DecemberComment
Disability discrimination claims– how do you respond to customers?
Customers have strong rights to claim against retailers for discrimination, whether that discrimination is in relation to race, sexual orientation, religion, disability or a number of other protected characteristics. As to disability, one of the most commonly underestimated obligations on service providers (including retailers) is the duty to make reasonable…
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6 DecemberComment
Why shoppable social media means retailers must embrace returns
Growing social commerce This year marks 25 years since the first secure online transaction was completed, signalling the birth of online shopping and changing the face of retail. Ecommerce has come a long way since 1994, with increasingly sophisticated advertising and sales tools making online shopping more targeted and convenient.…
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5 DecemberAdvice
Four tips to mastering millennial brand loyalty
Millennials can be demanding – they want variety, they want value for money, and they want everything to be available to them at the touch of a button – and quickly. Their demands are being met – from fast-fashion retailers delivering clothes to their doorstep the next day to Netflix…
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4 DecemberComment
Maintaining a sense of balance in the omnichannel
Marketers often face a challenge when balancing their use of online and offline channels. If one is much heavier than the other, marketing effectiveness can slump, lacking energy and appeal. Digital and physical can work in tandem to trigger consumer engagement and if this is timed correctly, they can complement…
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3 DecemberComment
A sustainable Christmas is coming to town
We are all reminded that the holiday season is approaching with a flurry of Christmas adverts encouraging us all to spend, yet retailers are anticipating a less than merry Christmas for their sales. According to Deloitte, only 62% of retailers expect to see higher sales this Christmas compared to a…
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