HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
-
Dec- 2019 -12 DecemberComment
2020 retail predictions
Artificial Intelligence/Machine Learning skills gap Retailers have been recognising the huge value Artificial Intelligence (AI) and Machine Learning (ML) can bring to their supply chains, whether for forecasting demand, setting prices or anticipating disruption. However, the challenges in 2020 will be ensuring they have the in-house skills to take advantage…
Read More » -
11 DecemberAdvice
Preventing seasonal staff from becoming the Nightmare Before Christmas
As we approach the busiest shopping months of the year, many retailers will look to hire additional staff on short-term contracts to allow for the anticipated customer demand. In fact, a cursory search on one of the UK’s top job sites indeed.co.uk shows no less than 5,000 “Christmas” jobs advertised…
Read More » -
10 DecemberComment
Disability discrimination claims– how do you respond to customers?
Customers have strong rights to claim against retailers for discrimination, whether that discrimination is in relation to race, sexual orientation, religion, disability or a number of other protected characteristics. As to disability, one of the most commonly underestimated obligations on service providers (including retailers) is the duty to make reasonable…
Read More » -
6 DecemberComment
Why shoppable social media means retailers must embrace returns
Growing social commerce This year marks 25 years since the first secure online transaction was completed, signalling the birth of online shopping and changing the face of retail. Ecommerce has come a long way since 1994, with increasingly sophisticated advertising and sales tools making online shopping more targeted and convenient.…
Read More » -
5 DecemberAdvice
Four tips to mastering millennial brand loyalty
Millennials can be demanding – they want variety, they want value for money, and they want everything to be available to them at the touch of a button – and quickly. Their demands are being met – from fast-fashion retailers delivering clothes to their doorstep the next day to Netflix…
Read More » -
4 DecemberComment
Maintaining a sense of balance in the omnichannel
Marketers often face a challenge when balancing their use of online and offline channels. If one is much heavier than the other, marketing effectiveness can slump, lacking energy and appeal. Digital and physical can work in tandem to trigger consumer engagement and if this is timed correctly, they can complement…
Read More » -
3 DecemberComment
A sustainable Christmas is coming to town
We are all reminded that the holiday season is approaching with a flurry of Christmas adverts encouraging us all to spend, yet retailers are anticipating a less than merry Christmas for their sales. According to Deloitte, only 62% of retailers expect to see higher sales this Christmas compared to a…
Read More » -
Nov- 2019 -28 NovemberAdvice
How online retailers can reduce the impact of festive returns
Peak season is just around the corner and this year more than a quarter (28%) of UK shoppers expect to spend more online during the 2019 Christmas shopping season than in 2018. With Black Friday and Cyber Monday now both staple fixtures in the calendar for shoppers and brands, millions…
Read More » -
25 NovemberComment
How can social media be used to build customer loyalty?
The UK’s high street retailers are continuing to struggle – in September 2019 analysts recorded the highest net closure rate since records began. 1,234 chain retailers closed shop in the first half of 2019, which is more than any other period since monitoring started in 2010. This is largely driven…
Read More » -
21 NovemberComment
Why electric car charging is a problem retailers must solve in 2020
“Will there be parking?” was the problem which out-of-town shopping solved for customers in the 1990s and 2000s. “Will there be charging?” is the problem which retailers need to solve in the 2020s – because the consumer of the future drives, if not necessarily owns, an electric car. If you…
Read More »
