Click and Collect
This coverage explores the development and impact of click and collect services in the UK retail sector, focusing on customer behaviour, logistics, technology, and in-store operations. Reporting highlights how retailers optimise click and collect to enhance convenience, drive footfall, and improve efficiency — providing insight for executives, managers, and professionals managing omnichannel strategies.
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Jul- 2023 -25 JulyDIY
Wickes Q2 LFL sales up 3%
Wickes Group has announced that its like-for-like sales for the 13 weeks to 1 July were up 3%. Alongside this the company’s like-for-like sales for the first half of the year were up 0.7% despite the fact that Q1 like-for-like sales were down 1.8%. The company’s core LFL sales were…
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11 JulySupermarkets
The Co-op to unveil store refurb in Kent
The Co-operative will be unveiling the refurbishment of its store in Longfield, Kent, this Thursday (13 July) after a four-week programme of works and improvements. Along with the refurbishment, the store has also benefited from an enhanced range of fresh products, meal ideas, everyday essentials, hot food, food-to-go, Fairtrade products,…
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May- 2023 -25 MayDepartment Stores
Card Factory launches first click and collect service
Card Factory has launched its first UK-wide click and collect service, following the success of a trial period across 87 stores. The new service is available via its website, app and at over 1,000 stores excluding Jersey or the Republic of Ireland. Customers can choose from a range of gifts,…
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24 MayDepartment Stores
M&S FY sales and profits jump as turnaround strategy bites
M&S has seen its full-year profits and sales increase despite the ongoing cost-of-living crisis and tough economic conditions over the period, with the group attributing its performance to its latest turnaround strategy. Profit-before-tax rose by 21.4% to £474.7m, up against £391.7m the prior year, while group sales were up by…
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Mar- 2023 -27 MarchFeatures
BaxterStorey’s supermarket venture using AI technology
What was the idea behind The Social Bee store? What compelled you to utilise Amazon’s Just Walk Out technology? We opted to partner with Amazon and implement the Just Walk Out technology for several reasons. Firstly, we needed an extended hours offer where the customer could still get good quality…
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23 MarchDIY
Wickes FY profits fall despite growing sales
Wickes has revealed that pre-tax profits dropped to £40.3m after absorbing non-recurring costs of £35.1m, despite reporting a like-for-like increase of 3.5% in sales for the year ending 31 December 2022. During this period, the DIY retailer’s net cash position also stood at £99.5m compared with £123.4m in the same…
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21 MarchDIY
Screwfix acquires assets of Connect Distribution Services Limited
Screwfix, the omnichannel trade retailer and part of Kingfisher plc, has announced it has acquired the stock, intellectual property, contracts and fixed assets of Connect Distribution Services out of administration, for a cash consideration of £3m. Connect Distribution Services Limited is a retailer of appliance spares, accessories and consumables to…
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Feb- 2023 -21 FebruaryNews
Marks & Spencer launches The Sport Edit following acquisition
Marks & Spencer has launched The Sports Edit on M&S.com, following the acquisition of the sports platform at the beginning of 2022. The new sportswear collection will include more than 200 sportswear and apparel products across women’s activewear and apparel from third-party brands including Beyond Yoga, FP Movement, Girlfriend Collective…
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8 FebruaryHigh Street
Wilko launches click-and-collect in UK stores
Wilko has launched a click-and-collect service that will be available in all of its UK stores. The introduction of this service comes as the company wants to find new ways to make it easier for customers to shop for the items they need. According to Wilko, the new service will…
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Nov- 2022 -29 NovemberAnalysis
Primark’s relationship with online shopping
As a company that has hand-waved away online shopping as unnecessary to its business model, Primark has finally relented in a small way with its recent launch of ‘Click and Collect’ for just 25 locations. Primark notoriously operates on the cheapest end of the clothing market and so has previously…
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