Online & Digital
Online & Digital covers the innovations, strategies and technologies driving the growth of e-commerce and digital retail across the UK. This category explores how retailers and brands are adapting to evolving consumer behaviour, omnichannel expectations and the rapid pace of technological change.
Coverage spans website performance, digital marketing, data analytics, online fulfilment, and the integration of AI and automation in customer experience. Retail Sectorโs Online & Digital section delivers expert insight into how digital transformation is redefining retail operations and competitiveness โ helping professionals stay ahead in an increasingly connected marketplace.
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Jun- 2018 -27 June
‘Serial returnersโ cost retailers ยฃ7bn a year
New research from Barclaycard has revealed that retail returns made by British shoppers amount to a loss of ยฃ7bn a year for retailers. Some 47% of clothing goods purchased are returned by consumers – while they spend on average ยฃ313 on online clothes shopping each year, they end up sending…
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22 June
M&S to introduce artificial intelligence in new โstrategic partnershipโ
Microsoft and Marks and Spencer (M&S) have announced the signing of a โstrategic partnershipโ which will test the integration of Microsoft AI technologies into the retailerโs customer experience, stores and wider operations. The partnership will see the two organisations work together to explore how technologies such as artificial intelligence can…
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21 June
Moonpig appoints new managing director
The online cards retailer Moonpig has announced its decision to appoint its new managing director. Ecommerce entrepreneur Nickyl Raithatha will start from 2 July, replacing former MD James Sturrock, who doubled the size of the online cards retailer after delivering three years of double-digit growth, making Moonpig the UKโs number…
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21 June
Amazonโs โHubโ apartment delivery solution launches in the US
Amazon has announced a new delivery solution called โHubโ for apartment buildings which allows packages delivered to safe lockers in residential buildings without porters. ย Some of the nationโs largest residential property owners and managers have signed up to the scheme, including AvalonBay, Fairfield Residential, Pinnacle, JP Morgan Asset Management,…
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20 June
Retailers still lack critical data security measures
Retail businesses in the UK still lack critical data security policies, procedures and trainings, according to a new report. Data from secure paper shredding firm Shred-itโs annual State of the Industry Report showed 25% of retailers have no information security policies or procedures in place, and over 35% have no…
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19 June
Strongest May growth for online retail since 2010
UK online retail sales were up 19.4% year-on-year amid high temperatures, the royal wedding and the FA Cup Final, according to new data. The latest IMRG Capgemini e-Retail Sales Index showed two bank holidays during the same period also contributed to the highest YoY increase for May since 2010 and…
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19 June
ASOS to stop selling silk and cashmere in animal welfare policy update
Online retailer ASOS has announced that it will stop the sale of products made with silk, cashmere, angora, feather/down, bone, horn and shell as part of its updated animal welfare policy. It has also pledged to only sell leather, wool and animal hair which is a by-product of the meat…
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18 June
Most Brits would use smartphones as shopping tools for augmented reality
The majority of Brits were found to be willing to use their own smartphones for augmented reality (AR) to better visualise items before buying online, a study has found. Mindshare analysis, conducted on behalf of UK online retail marketplace OnBuy, surveyed 1,000 UK smartphone users focusing on finding the preference…
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18 June
Google and JD.com partner to create โfrictionless shoppingโ
Search giant Google and online retailer JD.com have announced a partnership to create โfrictionless shoppingโ experiences. Google, which invested $550m in cash, and JD.com will offer what they are calling โthe next generation of retail solutionsโ, exploring โhelpful, personalised and frictionless shopping experiencesโ. Both companies will work on strategic initiatives,…
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18 June
Bitcoin in retail could โbring the internet to a haltโ
A new report from the Bank of International Settlements (BIS) in Switzerland has claimed Bitcoin would โbring the internet to a haltโ if used as a mainstream payment method in the retail sector. The report also claimed that Bitcoin was a โpoor substituteโ for state-backed currency as the BIS says…
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