Online & Digital
Online & Digital covers the innovations, strategies and technologies driving the growth of e-commerce and digital retail across the UK. This category explores how retailers and brands are adapting to evolving consumer behaviour, omnichannel expectations and the rapid pace of technological change.
Coverage spans website performance, digital marketing, data analytics, online fulfilment, and the integration of AI and automation in customer experience. Retail Sectorโs Online & Digital section delivers expert insight into how digital transformation is redefining retail operations and competitiveness โ helping professionals stay ahead in an increasingly connected marketplace.
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Jan- 2019 -28 January
Online retail tax could be unlawful under EU rules, Treasury warns
The government has said taxing online giants, like Amazon, through a sales tax could be illegal under EU rules. Under European Union State aid rules it is illegal for EU countries to give financial advantage to some companies and not others in a way which could distort fair competition. The…
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23 January
December online retail sales growth hits โall-time lowโ
UK online retail sales growth hit an โall-time lowโ of just +3.6% year-on-year (YoY) in December 2018 after a tough Christmas trading period, according to the Capgemini IMRG eRetail Sales Index. According to the group, after online retail โdefiedโ the downturn on the high street to record +16% (YoY) growth…
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17 January
StubHub reprimanded over rescheduling refunds
Online ticket retailer, StubHub has been reprimanded by the Advertising Standards Authority (ASA), after it had advertised that โevery order is 100% guaranteedโ with its โFanProtectโ scheme, however the ASA found that โrefunds did not apply to rescheduled eventsโ. The issue was raised when a complainant challenged whether the fact…
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17 January
Smartphone shopping to reach record usage in 2019
In 2019, and for the first time ever, consumers will be as likely to shop on their smartphones as they would a laptop or desktop, according to research by price comparison and switching service, uSwitch.com. Shoppers plan to spend ยฃ25bn using their smartphones this year, a ยฃ10bn rise on 2018.…
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11 January
Boohoo falls foul of ASA again over fur pom poms
Online retailer, Boohoo, has been reprimanded by the ASA (Advertising Standards Authority) again after it was found to be advertising a jumper as โfaux furโ which had pom poms that were in fact made from real fur. The advert stated the item of clothing on sale was a โfaux fur…
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8 January
Missguided posts ยฃ46.7m loss
Online fashion retailer Missguided has posted a ยฃ46.7m loss in its financial results for the 53 weeks ending 1 April 2018 in what it described as an โextremely challengingโ year. This is compared with a loss of ยฃ1.6m in the 2017. The company said its profitability was โseverely impactedโ by…
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4 January
Gear4Music issues warning despite 41% sales growth
Gear4Music has issued a warning on profit for 2019 saying it would be โslightly belowโ last year’s results. The warning comes against the backdrop of a 41% year-on-year sales growth, which has seen sales rise to ยฃ48.7m. The group also announced that UK sales had risen by 36% to ยฃ25.5m,…
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3 January
Moss Bros appoints former Missguided boss
Gareth Jones, former online chief executive of Missguided, has joined menswear retailer Moss Bros as a non-executive director. Jones left his role at Missguided after eight months in May last year having joined the online fashion store from his post as deputy chief executive at Shop Direct in December 2016.…
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2 January
Online retailer Mahabis falls into administration
Mahabis, a specialist online retailer known for its premium slippers, has announced it has gone into administration. The company has ceased trading since it enlisted administrators KPMG on 27 December. It also warned that any customers who returned items would have an โunsecured claimโ for any funds owed and added…
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Dec- 2018 -19 December
Lowest November growth in seven years for online retail
UK online retail sales suffered its worst November growth since 2011 last month coming in at just +8.1% year-on-year (YoY), as Black Friday discounting failed to encourage consumer spending, according to the latest IMRG Capgemini e-Retail Sales Index. November fell below the three- (+8.3%), six- (+10.5%) and 12-month (+12.2%) sales…
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