Online & Digital
The latest news, updates and analysis on the online and digital segment of the the UK retail industry. Sign up to the Daily Briefing and let Retail Sector’s business journalists keep you in the picture.
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Dec- 2018 -11 December
Major retailers’ e-receipts ‘may break data protection rules’
New research has found that major retailers “may break data protection rules” for sending promotional marketing to shoppers who had asked for no promotional emails. The research by Which?, saw mystery shoppers sent to 11 retailers: Topshop, Clarks, Gap, New Look, Dorothy Perkins, Arcadia Group (Miss Selfridge, Outfit, Burton), Schuh,…
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11 December
Mysale warns of half-year loss
Mysale, the online retailer that both Mike Ashley and Philip Green have a stake in, has warned it expects to make an underlying loss in its first half to December 31. It also announced that full-year sales and profits are set to be “significantly” lower than expected attributed to “challenging…
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11 December
Online non-food spend to top £75bn by 2023, data suggests
Total online spend is forecast to rise 34.5% over the next five years, reaching over £75bn by 2023 as consumers continue to shift spend to digital channels. With online retail spend set to rise 7.5% this year while offline spend increases by just 1%, UK consumers are set to spend…
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10 December
Amazon eyes London’s West End for cashierless store
Amazon is planning to open one of its cashierless Amazon Go stores near Oxford Circus in London’s West End, its first in the UK. According to The Sunday Telegraph the opening of a UK store, which will the company’s UK flagship, is being orchestrated by Amazon’s US arm and not…
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5 December
Boohoo found to be ‘breaking rules around sales promotions’
Online clothing retailer, Boohoo, has been found to have been “breaking rules around sales promotions” by the Advertising Standards Authority (ASA). The ASA was alerted to the issue after an episode of the BBC’s Watchdog Live programme, which found that between August and November 2018, Boohoo had 14 sales advertised…
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4 December
ASOS appoints Mark Holland as chief operating officer
ASOS has announced the appointment of Mark Holland to the newly-created role of chief operating officer. A member of ASOS’ executive board, Holland has worked for ASOS for six years. His most recent position was supply chain director, where he oversaw ASOS’ global trading, customer care and supply chain functions.…
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Nov- 2018 -28 November
Primark, Topshop and ASOS defend practices in Parliament
Primark, Arcadia, ASOS were among some of the retailers who had executives and representatives appear before the Environmental Audit Committee to answer questions on sustainability in their businesses. This was part of the Environmental Audit Committee’s ongoing inquiry into the sustainability of the fashion industry. Representatives from Marks and Spencer,…
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28 November
Missguided inspectors ‘chased out’ of factory by workers
Clothing retailer, Missguided’s head of product quality Paul Smith, has said the company’s inspectors were “chased out” of a supplier’s factory by workers after asking questions about their sourcing. Smith also claimed his staff had been threatened and assaulted by workers at the Leicester factory. He said: “These were people…
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27 November
Kering to take e-commerce in-house by 2020
Luxury fashion house Kering has announced it is to bring its e-commerce entirely in-house by 2020. The company that owns brands such as Gucci, Yves Saint Laurent, Alexander McQueen and Balenciaga will leverage its in-house technology and operations team to fully internalise the e-commerce activities currently handled through its joint…
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26 November
Missguided boss slammed by MPs for Parliamentary no-show
Nitin Passi, the CEO and founder of online retailer Missguided, has been criticised by MPs for refusing to appear in the Houses of Parliament as part of an investigation into fast fashion. In a letter to Passi, MP Mary Creagh chair of the Environmental Audit Committee, said she was “disappointed”…
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