Online & Digital
The latest news, updates and analysis on the online and digital segment of the the UK retail industry. Sign up to the Daily Briefing and let Retail Sector’s business journalists keep you in the picture.
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Aug- 2019 -1 August
Zalando raises profit forecast amid ‘strongest ever’ Q2
Online retailer Zalando has raised its profit outlook for the second half of the year after it recorded its “strongest ever” Q2 for active customer growth. The company revealed its number of active customers “grew significantly” by 3.7 million (15.2%) year-over-year to 28.3 million across its 17 European markets. In…
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Jul- 2019 -29 July
Ocado to create 300 jobs at new customer service hub
Online grocery retailer Ocado has signed a 15-year deal to let the top two floors of The Beam, in Sunderland, where it will base its second customer service hub. The 300 new roles at the site are expected to “provide key customer service support” for the upcoming joint venture with…
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18 July
Online retail sales bounce back in June
Online retail sales rose by 8.5% year-on-year, the strongest growth this year, according to the latest IMRG Capgemini eRetail Sales Index. Sales bounced back after a slump in May, which saw online sales suffer their worst growth on record at +1.9%. Clothing recorded the highest growth so far this year…
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18 July
Asos issues profit warning amid ‘operational issues’
Online retailer Asos has issued its third profit warning this year, on the release of its trading statement for the four months up to 30 June. The retailer cited “operational issues” as one of the contributing factors to the profit warnings, and the expected steep decline in profits. The retailer…
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12 July
Government to go ahead with UK digital services tax
The UK government has announced plans to go ahead with a digital services tax aimed at large tech companies such as Amazon, Facebook and Google. The news comes on the same day that the US government threatened to impose tariffs on France over a similar tax levy. The 2% tax,…
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11 July
Laybuy announces partnership with Alexachung
Laybuy, the buy now, pay later service, has announced the fashion brand Alexachung as its second major UK partner. Laybuy allows consumers to spread the cost of purchases over six interest-free payments, with the first being made at the point of sale. The partnership will see the option to pay…
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11 July
Amazon to open second Clicks and Mortar store
Amazon is set to open its second Clicks and Mortar store in the UK, at St David’s shopping centre in Cardiff. The store is a collaboration between the online retailer and small business network Enterprise Nation, and will be open for six weeks from 22 July. The Clicks and Mortar…
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9 July
Online to make up more than 50% of retail sales in 10 years
Online shopping will account for more than 50% of retail sales (up from 19% currently) in the next 10 years according to a new report, The Digital Tipping Point, out today (Tuesday 9 July). Commissioned by law firm Womble Bond Dickinson (WBD) which advises a wide range of retailers, the…
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8 July
Asda to stop offering plastic bags with online grocery shopping
Asda is to stop providing single-use plastic carrier bags with its online grocery orders, in a move that will remove around 85 million plastic bags from production each year. Following a successful trial period in south west England and from its Dartford Home Shopping Centre, Asda will remove the option…
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8 July
Asos prepares to cut 100 head office roles as sales slow
Online retailer Asos is preparing to make around 100 of its head office staff redundant with a source saying the company’s marketing department is under threat. According to the Sunday Times, this is due to a slowdown in sales and a “botched” attempt to open a warehouse in America. In…
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