Features
Features delivers in-depth coverage of the people, brands, and trends shaping the UK retail landscape. This section offers detailed reports, case studies, and interviews exploring innovation, strategy, and performance across high street, ecommerce, and luxury sectors. Retail Sector’s Features coverage provides retail leaders, managers, and suppliers with contextual insight into business transformation, consumer behaviour, and the evolving commercial environment driving long-term success.
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Jan- 2022 -17 January
Customer service needs for the post-covid consumer
Nurturing customer service continues to be a primary focus of businesses. Even pre-covid, retailers naturally updated their offerings to out-perform competing brands – why the groundwork concerning competition within retailers is said to have entered into discussion as early as the 20th Century; ‘assessing the complexity of competition’, ‘distinguishing its…
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11 January
Diversification – the pandemic lifeline
Business diversification is not a novel notion. Renowned e-commerce website Amazon is said to be one of the early companies that diversified its offerings, transitioning from a marketplace of reading material to the commercial giant it is now. The eruption of coronavirus demanded more innovation from businesses. Many firms across…
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6 January
Checkout free stores: what they’re all about
What is the concept behind checkout-free stores? In theory, checkout-free stores drive convenience for both the merchant and the customer. Everyone has demanding lives and as a result will, understandably, look to minimise hassle if they can. Through the right payments’ infrastructure, these stores, which first appeared in the UK…
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Dec- 2021 -17 December
Why 2022 will be a defining year for UK retail
Retailers are coming out of what has been another challenging year but are undoubtedly now optimistic and looking forward to a prosperous festive season. Early reports paint a positive picture with ONS data showing an 0.8% rise in total sales volume in October, and GfK revealing that consumer confidence is…
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Nov- 2021 -24 November
The £15bn question – are you still investing in instore expertise?
With the Golden Quarter in full swing and the risk of another lockdown receding, it feels like physical retailers can finally focus on the future and doing what they do best. Namely serving the varied interests and needs of our nation of shoppers. While the terminals are processing payments, amidst…
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5 November
The journey so far: Disability provisions in the retail sector
Tesco, among other retailers, has recently implemented a ‘quiet hour’ scheme in a bid to improve its inclusivity. Measures such as the dimming of lights and reduction of noise are included in the retailer’s plan to make shopping a more ‘calming’ experience for minority groups. Although this is evidence of…
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Sep- 2021 -28 September
Have we reached a ‘peak’ in e-commerce M&A?
It has been mentioned time and again, the e-commerce boom has been led by Covid-19. The past 18 months have undoubtedly seen a myriad of digital retailers expand exponentially. M&A interest within the sector has also swelled to unseen levels. Yet, is this spike sustainable? Will e-commerce firms continue to…
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21 September
September’s retail results: The winners and losers
Retail can be argued as the industry that has shifted the most as a direct result of the global pandemic, and continues to change as we enter a post-pandemic period. The rise of e-commerce has been accompanied by high profile high street closures, supermarkets have become the centre of private…
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17 September
eyezon – Reinventing live video for retail
Tell us more about the history of eyezon and how it got started The company started a little over four years ago, initially as an R&D project. We didn’t launch with the idea of being a business immediately. It was a team of textual web developers, software developers, and marketing…
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Aug- 2021 -18 August
The pandemic hasn’t killed footfall analysis
The global pandemic and rising e-commerce seem intrinsically linked, with Covid-19 billed as the virus that inadvertently killed our already ailing high streets. Surely, then, as retailers shift their efforts online footfall analysis is becoming an increasingly irrelevant way to analyse British businesses’ operations both physically and digitally? Well, perhaps…
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