Features
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Nov- 2024 -1 November
From side hustle to global costume leader – The story of Fraser Smeaton’s costume empire
In 2009, Fraser Smeaton, CEO and co-founder of MorphCostumes, saw an unusual potential in what seemed like an ordinary moment. While walking the streets of Dublin with a friend sporting a bright blue spandex suit, he noticed that people couldn’t help but stop and stare, with many even approaching to…
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Oct- 2024 -30 October
How can retailers manage Black Friday returns
Establish a clear returns policy A well-defined returns policy is the first step to manage customer expectations and minimise confusion, particularly during the high-volume Black Friday period. Retailers should ensure that the policy is straightforward, accessible, and clearly visible on their website, in receipts, and within email confirmations. If retailers…
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30 October
Retail rebrand: Is it time to make the change?
In a hyper-competitive and ever-evolving retail market standing out is key. You must have a strong brand and brand identity to cut through the noise and make an impact on consumers. Sometimes the best way to do this is to rethink your branding. However, this comes with potential drawbacks. Pros…
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30 October
How does a turnaround specialist help retailers improve their performance?
Erin Brookes’ journey into the world of retail consultancy is a testament to how passion, experience, and adaptability can shape a career in an ever-evolving industry. Now managing director and head of Retail at Alvarez & Marsal (A&M), Brookes’ career has spanned across operational and consulting roles, from working on…
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28 October
Behind the curtain of retail logistics at DHL Supply Chain
Most consumers think of the shopping experience as the final click online or the moment they walk out of a store with bags in hand. But what happens behind the scenes to ensure that products are on the shelf, or that parcels arrive at our doorsteps on time, is a…
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25 October
What are Digital Product Passports and how could they affect your business?
What are Digital Product Passports (DPPs)? A Digital Product Passport is the ability to attach a digital record to a product. At any given time, a DPP lets you pick up a product and understand where it comes from, what the carbon footprint is, maintenance instructions and the general life…
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21 October
What does Shein’s potential IPO mean for the company and its competitors?
Chinese fast-fashion retailer Shein has reportedly been mulling launching an Initial Public Offering (IPO) on the London Stock Exchange for the past year. This float would be the first time the company has been publicly listed anywhere in the world and would represent a large moment in the retail space.…
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21 October
Brilliant customer engagement starts with a strong employee experience
Blair McVicar’s journey through the world of retail may have started in a familiar place—working on the shop floor of a department store—but his trajectory since has been anything but typical. Now the Global Head of Customer Success at Proximity, McVicar initially juggled retail work with studying US politics at…
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16 October
Deliveroo’s VP of Grocery and Retail on the Future of On-Demand Shopping
Suzy McClintock, the Vice President of Grocery and Retail at Deliveroo, has had a career marked by a series of unexpected turns and strategic moves. In a recent interview with Talking Shop, she opened up about her unconventional career path, the evolution of grocery and retail in the on-demand space,…
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14 October
Why American Golf put its people at the centre of its retail ‘reset’
In the world of retail, few professionals can claim the breadth of experience and transformative leadership that Elaine Wrigley has garnered over nearly four decades in the industry. With roles spanning everything from fashion to food, DIY to outdoor retail, and now her current position in golf retail, Wrigley has…
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