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Feb- 2019 -12 February
Gender fluid fashion: Are your stores and colleagues ready to assist?
Fashion retailers are masters at riding the Zeitgeist. So with interest in gender fluidity mushrooming across the globe, it’s no surprise that innovative retailers are reaching out to a growing band of consumers who like their jeans, jackets, tops and trainers to be gender neutral. Statistics reveal that 56% of…
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11 February
Three trends from NRF that will shape retail in 2019
Every January the retail industry flocks to New York for ‘The Big Show’, also known as NRF, a three-day event aimed at uncovering what’s next for the industry and how the sector can utilize ground-breaking new technologies to stay ahead in an increasingly competitive landscape. Attracting over 16,000 exhibitors and…
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8 February
DTC ‘done right’ could reignite loyalty of fickle customers
Nowadays, more and more brands are bypassing stores or retail partners through direct-to-consumer strategies – or DTC – in an effort to achieve greater profits and stronger customer relationships; the latter ultimately to improve loyalty. The DTC market is exploding. 87% of brands have plans to launch a DTC channel,…
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7 February
Auto-replenishment: Is this how we want to shop in the future?
From supermarkets automating their stock systems, to consumers installing Amazon Dash buttons in their homes, auto-replenishment is a hot topic for many retail experts. Whatever happens in 2019, retailers will undoubtedly face a difficult year ahead, but will it be the teams harnessing and investing in new technology that come…
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5 February
The true impact of loyalty card fraud
As banks and credit card issuers invest more resources in making card fraud tougher, criminals are following the money and setting their sights on loyalty points programmes. Loyalty card fraud is a growing problem for retailers; these accounts are regarded as ‘easy pickings’ by the fraudsters, typically only protected by…
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4 February
How UK retailers can make the most of Chinese New Year
Chinese New Year falls on the 5th of February this year and ushers in a week-long, national holiday in China. This major holiday, known as Golden Week, is a prime time for Chinese people to travel abroad, and the UK is one of their top destinations. Why is the UK…
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1 February
Reduce waiting times and improve customer experience
It is no secret that competition among brick-and-mortar retailers is at an all-time high. Even after a relatively busy Christmas period, the high street has seen a number of store closures, with M&S and House of Fraser among the major names to announce swathes of their portfolios shutting their doors.…
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Jan- 2019 -31 January
Predictions on tech for consumer retail arising from CES
Although I was hoping for announcements from CES on how 5G will change our lives and the impact AR is going to have on consumer feedback data, what did come out didn’t disappoint. The five key developments announced at CES that piqued our interest were: Halford’s smart ‘Cybic bikes’, linked…
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30 January
Digital transformation – the key to a truly engaged customer and workforce
Retail is one of the most challenging sectors in the UK right now, particularly with the collapse of the British high-street regularly splashed across the front pages. No matter whether a shop front is online or a physical store, all retailers are finding themselves facing the challenge of digital transformation…
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29 January
The UK’s high street woes
There are few sectors where the effects of the faltering UK economy have been more starkly visible than the retail sector. It seems that every day the media presents another story about a high street name facing financial difficulty. There are a multitude of factors playing into the softening consumer…
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