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Oct- 2024 -9 October
Jack Newman: From Jack Wills to Cegid, Optimising Retail Operations
Jack Newman, Head of Onboarding Customer Success at Cegid, has had a career deeply rooted in retail. His journey from a 16-year-old sales assistant to a leader in retail operations is one of growth, mentorship, and a passion for improving efficiency in the fast-paced world of retail. In this feature,…
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8 October
The Changing Face of TV Commerce: Roku ad sales boss Mike Shaw
Mike Shaw, Director of International Ad Sales at Roku, is at the forefront of a digital revolution in how consumers experience TV and how businesses leverage it for advertising. Shaw’s career began during the collapse of the dot-com bubble, but rather than being daunted by the economic turbulence, it shaped…
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Sep- 2024 -26 September
Designing the Future: Pete Champion on I-AM Associates and the Evolution of Retail Spaces
With a career history that now spans decades, Champion’s journey is one that illustrates the intersection of creativity, design, and business strategy. In this interview for Retail Sector’s ‘Talking Shop’ podcast, he discusses his professional trajectory, the evolution of the industry, and how I-AM Associates has adapted to meet the…
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12 September
How to enhance personalisation by optimising product feeds for trends
Today, fashion retailers face a rapidly changing landscape characterised by rising labour and material costs, persistent shipping delays, and shifting consumer expectations. As consumers increasingly seek ethical and sustainable products while balancing tighter budgets, optimising product feeds for timely and relevant recommendations becomes crucial. Rising costs in daily essentials may…
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Jul- 2024 -19 July
To charge or not to charge: how to adjust your return policy
In the last couple of years, the debate of charging for online returns has sparked considerable discussion among both retailers and customers. Some industry players are of the opinion that return fees mitigate costs and deter frivolous returns, while others argue that such policies jeopardise customer satisfaction and brand loyalty.…
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Jun- 2024 -27 June
How to make the most out of random uplifts in footfall
Heightened footfall in any given month is mostly random, and even when you can anticipate it – if there’s a big event going on or if it’s a public holiday – something is bound to make the footfall on those days either lacklustre or bountiful, such as the weather. The…
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14 June
Squeezed retailers are losing margin to wasteful online expenditure – and they don’t even know it
In recent years, retailers have faced a relentless squeeze on their margins. The impact of inflation has driven up the costs of goods, rent on stores and warehouses, and energy bills. Furthermore, supply chain disruptions caused by ongoing global conflicts, and a cost-of-living crisis, have further tightened budgets. These challenges…
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7 June
The power of personalisation in grocery retail
Over the last four years consumer behaviour has undergone a profound transformation, none more apparent than in the realm of grocery shopping. While some have returned to the aisles of brick-and-mortar stores, a significant portion continue to embrace the convenience of digital shopping for their weekly essentials. The shift towards…
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7 June
Here’s why AI can boost your customer experience
Artificial intelligence is revolutionising industries across the board, and retail is no exception. Historically associated with sectors like healthcare, finance, and digital marketing, AI is now making significant inroads into both physical and ecommerce retail spaces. Hitachi Solutions has estimated that $40bn (£31.4bn) in additional revenues was driven by AI…
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May- 2024 -29 May
Beyond the Basics: Nine Non-Obvious Criteria for Choosing the Right LMS for Retail Industry Training
Today the culture of continuous learning, skill development and professional improvement has been adopted by the vast majority of successful businesses. This is particularly true within the retail domain, where the market is highly competitive, and having more qualified personnel becomes a marketable advantage. According to our recent research, a…
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