Advice
Visit Retail Sector for advice, best practice, how to guides, and top tips for successful retailing, both on the high street and online. Retail Sector is your one-stop-shop for retail news, analysis, interviews, features and advice, keeping you in the picture.
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Jun- 2019 -17 June
Tailoring the consumer experience
Consumers are increasingly looking for more personal, community-orientated shopping experiences, with a recent IRI survey highlighting that over 50% of UK customers prefer to shop local. While 10 years ago this meant visiting the 7-11 corner shop, a high street butcher or your local fashion store, the revolution of retail…
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13 June
Six tips to utilise the government’s R&D tax credit scheme
Research and development (R&D) tax credits are a government incentive designed to reward UK companies for investing in innovation. However, many retailers are not aware of the full extent of the areas that qualify as R&D and could potentially be missing out on thousands of pounds worth of tax credits.…
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11 June
Why retailers shouldn’t bank on PSD2 for protection
On 14 September 2019, the second Payment Services Directive (PSD2) will come into effect, introducing Strong Customer Authentication (SCA) requirements and important ramifications for retailers. Designed to boost consumer protection and reduce opportunities for fraud at the point of transaction, SCA will mandate merchants to apply multiple checks to authorise…
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11 June
Understanding the true cost to serve
The boom in the e-commerce industry over the last 10 years has led to a saturated marketplace, with retailers facing competition from every angle: pureplay, omnichannel and Direct to Consumer. This saturation has resulted in a fiercely competitive marketplace, and will be worth over €200bn (£178bn) in the UK by…
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7 June
How FMCG retailers are personalising our supermarkets
Sometimes, the world seems to just turn too quickly; work projects pile up, kids’ schedules get too hectic – even taking the time to pick out a healthy meal at the supermarket can seem like an overwhelming task. As both consumers and busy people, many of us crave convenience when…
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7 June
Offering frictionless delivery is key to winning over millennials
Driven by the rise of online shopping and the modern on-demand lifestyle, millennials now expect their customer journey to be seamless. This has inevitably led to the transformation of the retail industry. While many bricks-and-mortar stores report losses and closures, the world of ecommerce continues to flourish as it meets…
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6 June
Developing sustainable retail brands with employee engagement
When it comes to sustainability, some brands are way ahead of the game. Others, however, are certainly falling behind. There is so much potential for brands who embrace a more sustainable outlook to both appeal to a wider audience and benefit from cost-saving in the long run. But in order…
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5 June
Personalisation and its role in retail
In order to encourage footfall and, by extension sales, retail stores are having to work twice as hard to stand out. This is particularly true for bricks-and-mortar stores, where competition is not only restricted to other stores in the area but the digital platform too. But both offline and online…
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4 June
The foundations of a successful retail marketing campaign
We all know that in-depth market research is an opportunity to find out exactly what your customers want, as well as uncovering barriers to purchase. A high street retailer, targeting aspirational shoppers, may find people want to buy a product or service but perceive it to be too expensive or…
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3 June
Why retailers should add automation to their contact centres
In the face of a struggling UK high street, retailers need to do whatever they can to boost sales and draw in customers. Many have already turned to emerging technology like Artificial Intelligence (AI) to help grow online purchases in the face of plummeting in-store sales, and this is a…
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