Harrods appoints Mark Blundell as chief retail officer

Harrods has promoted chief retail officer Mark Blundell to its management executive committee as the retailer strengthens its senior leadership team.

Blundell, who joined Harrods in 2018 as head of retail projects and retail services before becoming retail director in 2022, will oversee service and operational standards across all physical retail channels. 

His earlier career included leadership roles at John Lewis Partnership and Waitrose, following a graduate position at Barclays.

The promotion follows the August appointment of Sarah Myler to the executive committee as chief brand and reputation officer. 

Myler joined Harrods in 2018 and previously led its international marketing strategy, international business development, communications and events. 

In her new role, she is responsible for the company’s marketing and communications strategy and for safeguarding the Harrods brand.

Blundell and Myler join chief information officer Andreas Efstathiou, chief people officer Abi Weeks, chief digital, customer and strategy officer Caitlin Innes, chief financial officer Geoff Weaver and director of store operations James Healy on the management executive committee, which reports to Ward.

Michael Ward, managing director, said: “Mark is a dynamic leader with a proven track record in managing teams to deliver outstanding customer experiences and strong commercial results. His strategic leadership will support the ongoing development of our high-performance culture and continuing evolution of Harrods as the leading luxury authority.”