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On this episode of Talking Shop, we are joined by Nikki Baird, Vice President of Strategy and Product at Aptos. Nikki has spent decades separating technology hype from real-world consumer behavior. Today, we delve into the emergence of the "dark funnel" and how LLMs like ChatGPT are disrupting traditional retail search pipelines, breaking retail media networks, and forcing retailers to their re-evaluate product landing page.

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Marks and Spencer has announced that it will open a new store at Lakeside centre, situated in Essex, due to launch in Spring 2023.

Lakeside’s existing Marks and Spencer store will move from its current location to the new unit, covering 98,000 sq ft of net selling space.

The relocation will see the creation of a new, enlarged portal entrance from an upgraded car park, granting direct access to the foodhall, as part of a £20m investment by Lakeside.

Steve Gray, head of European retail asset management at Global Mutual, said: “We are incredibly excited that M&S has decided to further invest in its offer at Lakeside. The retailer is a long-standing tenant and partner, and a brand much loved by our visitors – with a loyal following.

“The new store will significantly increase Marks and Spencer’s prominence within the centre, as well as accessibility – together acting as key footfall drivers.”

 

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